How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Jenn-air model ccs446 electric cook top. two bigger bruners

Customer Question

Jenn-air model ccs446 electric cook top. two bigger bruners fail to heat up with constant high heat. if i needed to replace the bruners where would i go and what would be the aprt numbers? is it the burners? how would you test the burners or other potential problems?
Submitted: 4 years ago.
Category: Appliance
Expert:  John replied 4 years ago.

http://www.partselect.com/PartDetail.aspx?Inventory=336631&SourceCode=5&ModelNum=ccs446

Thanks for the question.

This is the burner for your stove, you would need a volt meter to check the burners to see if thats the problem, it could also be the switches causing that problem.

John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
John and 9 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

using a volt meter? what shoud it read? How would i check the switches? is it rare that both big burners are on a down hill slide simutanously?

thank you

Expert:  John replied 4 years ago.
If you set the switch to a medium heat do hey work ok.
Customer: replied 4 years ago.

it generally does not get past low heat and at times it will get to the appropriate setting...ie medium or high

Expert:  John replied 4 years ago.
Then that would be the switches causing that problem and not the elements.

Edited by appliance doctor on 9/1/2010 at 12:58 PM EST
Expert:  John replied 4 years ago.

http://www.partselect.com/PartDetail.aspx?Inventory=2089426&SourceCode=5&ModelNum=ccs446

The switches can be bought at any appliance parts store near you or from Sears.

Customer: replied 4 years ago.
so, is it the switches or burners? how would i check the burners...with the volt meter...or am i just checking for continuity?
Expert:  John replied 4 years ago.
It is the switches thats causing the problem, just by what the symptoms are it has to be the switches so theres no testing required.If it was the elements you wouldn't get any heat from them.
Customer: replied 4 years ago.

do you have a part number...if not that is fine.

thanks for the input..

Expert:  John replied 4 years ago.

The part number at Sears is 766300 , hope this helps you with that problem.

Thanks and God Bless.

Customer: replied 4 years ago.

i checked on the part..it is obsolete...is there any generic part that coud be used?

htank you

j

Expert:  John replied 4 years ago.
I see, if you take the switches to an appliance parts store they will sell you one that will fit and work in your unit.
Customer: replied 4 years ago.
thank you
Expert:  John replied 4 years ago.

Your welcome.

Thanks and God Bless.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.