Login|Contact Us
Question and Answer

Appliance

Ask an Appliance Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I have a Whirlpool range/oven M/N SF368LEPT2, S/N RS4911318.

 

Customer Question

I have a Whirlpool range/oven M/N SF368LEPT2, S/N RS4911318. My oven and broiler ignitors are not sparking. I checked the module and there are 120V at the board. I hit bake and start and tested the bake terminal to ground and got 50V. I got the same reading when checking the broiler terminal. I ran a self test and the code came back Good, not sure why when the oven isn't coming on. Does this sound like the spark module or the ignitor? I'm leaning toward the module (panel) since both the bake and broiler ignitors fail to come on. The spark does work for the surface burners. As a side note, my wife cleaned the surface burners and may have gotten those ignitors wet as they didn't work yesterday but not that they're dried out they all work fine.

 

Optional Information:
Make: Whirlpool
Model: SF368LEPT2

Already Tried:
I have unplugged the unit for a minute and plugged it back in and ran a self-test. The code came back Good. I tested line voltage at the main board and it tested good (120V). When the bake function is selected the relay closes and I get 120V at terminal 6 on the spark module. The Bake terminal reads 50V to ground.

Submitted: 988 days and 8 hours ago.
Category: Appliance
Value: $23
Status: CLOSED
Picture
Expert:  Appliance Tech Larry replied 988 days and 8 hours ago.

its not either ,, the control board is the problem and not suppling enough power to the oven and it will have to be replaced and you can get it at a local appliance parts dealer near you with the model number ,, Glad i could help you with your problem today so please hit the accept button for me before you leave so i may be paid ,, Thanks

Customer replied 988 days and 8 hours ago.

Just for my clarification there are 2 boards on the oven. I checked the control panel where the line voltage comes in and am getting 120V at the line in side and also coming out from the red wire (3-wire connector) going to the 10-pin connector (at terminal 6). Is what you're calling the control panel the main panel where the line voltage comes in and where I'm getting 120V? The other panel with the 10-pin connector has the terminals for the Ground, Bake, and Broil where I was only getting 50V. I just wanted clarification for myself so I order the right part. I will pay you, I just want to be sure I don't get the wrong part.

 

Thanks,

 

Vince

Picture
Expert:  Appliance Tech Larry replied 988 days and 8 hours ago.

the oven control board is the one thats for the bake and broil is the one and not the one you punch to set

Customer replied 988 days and 8 hours ago.

What should the voltage be at the ignitor side of the "Bake" terminal? Is the voltage different for the surface burners? I didn't get any reading at the 4 surface burners but they are still sparking. Sorry to be such a pain. Thanks for your help. I'll pay you shortly.

Accepted Answer

Picture
Expert:  Appliance Tech Larry replied 988 days and 8 hours ago.

you should have 110v to the igniter's

Expert TypeHome Appliance tech
Category: Appliance
Pos. Feedback: 96.2 %
Accepts: 18969
Answered: 9/1/2010

Experience: Over 35 years of in home appliance repair and service

Ask this Expert a Question >
Customer replied 987 days and 17 hours ago.

Larry,

 

As a follow-up to yesterday's messages, this morning I ran a jumper from the line voltage (110V) to the ignitor wire running to the bake ignitor. I had the oven on bake and still didn't have any spark. Is there a reason the ignitor still wouldn't spark? Is there something else on the board I could jumper out to ensure the board is bad?

 

Thanks,

 

Vince

 
Tweet

2 Appliance Technicians are Online Right Now

Ask Your Question Now
Appliance Questions Date Submitted
Hey Appliance Doc, a small apartment gas range is not lighting. 5/8/2013
i have a 6 year old ge dishwasher model number:gsc3200j01bb. the 5/7/2013
I have a kitchenaid dishwasher model kude03ft. Due to a leak, 5/7/2013
I have a Maytag Refrigerator Model # XXXXX . On control 5/7/2013
Is there any way to re-set a HE3 washer without unplugging 5/6/2013
I ordered a Bosch glass top electric cooktop Bosch NET5054UC 5/6/2013
display went out. only oven light seems to be working 5/6/2013
i have model KSRG25FKSS04 SIDE BY SIDE IT IS NOT MAKING 5/6/2013
Hello, I have a WTW5700XW) Whirlpool Cabrio. The unit will 5/6/2013
How Do I unlock the oven door on Kenmore model(NNN) NNN-NNNN 5/6/2013
RSS
Next 10 >
Ask an Appliance Technician
Type Your Appliance Question Here...
characters left:

Top Appliance Experts

See More Appliance Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
 
 
 

Recent Articles in Appliance

  • Questions about Dishwasher Problems
  • Questions about Washing Machine Problems
  • Questions about Sewing Machine Problems
  • Questions about Refrigerator Troubleshooting
  • Questions about a Ceiling Fan
  • Bread Machine Problems
  • Vacuum Cleaner Problems
All Appliance Articles
 
 
 
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
93 Appliance Technicians are Online Now
Type Your Appliance Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan