How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Appliance Tech Larry Your Own Question

Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience:  Over 35 years of in home appliance repair and service
14308609
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds

I have a Whirlpool range/oven M/N SF368LEPT2, S/N RS4911318.

Resolved Question:

I have a Whirlpool range/oven M/N SF368LEPT2, S/N RS4911318. My oven and broiler ignitors are not sparking. I checked the module and there are 120V at the board. I hit bake and start and tested the bake terminal to ground and got 50V. I got the same reading when checking the broiler terminal. I ran a self test and the code came back Good, not sure why when the oven isn't coming on. Does this sound like the spark module or the ignitor? I'm leaning toward the module (panel) since both the bake and broiler ignitors fail to come on. The spark does work for the surface burners. As a side note, my wife cleaned the surface burners and may have gotten those ignitors wet as they didn't work yesterday but not that they're dried out they all work fine.
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 4 years ago.
its not either ,, the control board is the problem and not suppling enough power to the oven and it will have to be replaced and you can get it at a local appliance parts dealer near you with the model number ,, Glad i could help you with your problem today so please hit the accept button for me before you leave so i may be paid ,, Thanks
Customer: replied 4 years ago.

Just for my clarification there are 2 boards on the oven. I checked the control panel where the line voltage comes in and am getting 120V at the line in side and also coming out from the red wire (3-wire connector) going to the 10-pin connector (at terminal 6). Is what you're calling the control panel the main panel where the line voltage comes in and where I'm getting 120V? The other panel with the 10-pin connector has the terminals for the Ground, Bake, and Broil where I was only getting 50V. I just wanted clarification for myself so I order the right part. I will pay you, I just want to be sure I don't get the wrong part.

 

Thanks,

 

Vince

Expert:  Appliance Tech Larry replied 4 years ago.
the oven control board is the one thats for the bake and broil is the one and not the one you punch to set
Customer: replied 4 years ago.

What should the voltage be at the ignitor side of the "Bake" terminal? Is the voltage different for the surface burners? I didn't get any reading at the 4 surface burners but they are still sparking. Sorry to be such a pain. Thanks for your help. I'll pay you shortly.

Expert:  Appliance Tech Larry replied 4 years ago.
you should have 110v to the igniter's
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience: Over 35 years of in home appliance repair and service
Appliance Tech Larry and 3 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Larry,

 

As a follow-up to yesterday's messages, this morning I ran a jumper from the line voltage (110V) to the ignitor wire running to the bake ignitor. I had the oven on bake and still didn't have any spark. Is there a reason the ignitor still wouldn't spark? Is there something else on the board I could jumper out to ensure the board is bad?

 

Thanks,

 

Vince

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.