How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Your Own Question

Randy
Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience:  25 years of overall experience: Owner and technician of own appliance repair business.
18559950
Type Your Appliance Question Here...
Randy is online now
A new question is answered every 9 seconds

My Whirlpool - Duet, model GHW9100LQ, will not spin or agitate,

Resolved Question:

My Whirlpool - Duet, model: GHW9100LQ, will not spin or agitate, how can I fix it?
Submitted: 4 years ago.
Category: Appliance
Expert:  Randy replied 4 years ago.
Hello, I am here to assist you. Does it do everything else okay ie; fill and drain? Does it run through a complete cycle with no faults?
Customer: replied 4 years ago.
Yes, the washer does everything else okay..it fills and drains with no problem. It runs through a complete cycle with out faults
Expert:  Randy replied 4 years ago.

Okay, sorry about the delay. What you need to do is take off the back of the washer and see if the belt is still on there. If so then take the belt off of the drum wheel and start your washer and look to see if the motor turns without the belt. I am sending you a diagram so you can see where the drum belt is in relationship to the washer. The belt is #3 on the diagram and the wheel I am talking about is #2 on the diagram.

 

 

Expert:  Randy replied 4 years ago.

Okay, that diagram didn't work so I will send you the link and then click on the diagram for you to get an expanded version.

 

 

http://www.partselect.com/PartDetail.aspx?Inventory=391455&SourceCode=5&ModelNum=ghw9100lq

 

Customer: replied 4 years ago.
got it...I'll try it and see if works..

Thank you!
Expert:  Randy replied 4 years ago.
Excellent job and I will be here in case you need more assistance.
Customer: replied 3 years ago.
Hello Randy,

I checked the belt and readjusted it and the washer is spinning...however there is a noise that I am concerned about that was noticed when the washer stopped spinning...it is a fast clicking noise...5-10 seconds long like the ticking of a clock...should I be concerned?
Expert:  Randy replied 3 years ago.

Listen for where the clicking is coming from. Make sure it is not something caught in the vanes of the drum. That is the most common problem like if a coin or bobbie pin get caught in there. Also look inside the drum carefully and see if there is not a wire from a bra that got caught in one of small hole of the drum. You will have to look carefully. Lastly, take the back off of the washer and go in the spin mode and make sure the belt is tracking correctly and nothing is hitting the wheel. Besides that I wouldn't worry about the clicking. 99% of the time is due to something caught between the inner and outer drum. Hope this helps and EXCELLENT JOB with the belt.

Randy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1300
Experience: 25 years of overall experience: Owner and technician of own appliance repair business.
Randy and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.