How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Craig Your Own Question

Craig
Craig, Electrical Technician
Category: Appliance
Satisfied Customers: 4529
Experience:  33 years experience electrical troubleshooting industrial equipment and control systems.
21549903
Type Your Appliance Question Here...
Craig is online now
A new question is answered every 9 seconds

I have a Genie Garage Door Opener - model PCG650 (manufactured

Customer Question

I have a Genie Garage Door Opener - model PCG650 (manufactured in 1998) and i just bought a new remote Genie GICT390 - 3 Button. When I program it, only the center button will work, and the two other buttons will not. What can I do?
Submitted: 4 years ago.
Category: Appliance
Expert:  Craig replied 4 years ago.
Each button must be treated as an individual remote and must be programmed like the one you already did:

1. Programming.
NOTE: Each button on a multi-button remote is
designed for use with 1 door.
You cannot program
2 buttons to operate the same door, nor
can you program 1 button to operate 2 doors.
• For each button.
– Program each button separately.
– Follow single button remote procedure
(previous page) for each button.
2. Operating.
• Same as single button remote.
Customer: replied 4 years ago.
I did all of that already. I thought that would have been obvious. It does not work.
Expert:  Craig replied 4 years ago.
Have you tried changing the 'dip switches' inside the remote and controller for a different frequency? Is this new or has it worked on all three buttons before?
Customer: replied 4 years ago.
There are no dip switches. it is an intellicode unit and it is new. I have followed the instructions implicitly. I have completely reset the units. When I program the buttons that "dont work" - the indicator on the receiver units show that it "should be" working, but the door doesn't move. The doors work with the other units. I have two of these "new units" that I bought today and they both do the same thing.
Expert:  Craig replied 4 years ago.
Are you sure that these 'new units" are in fact 'compatible' with this controller? This sounds like a compatibility issue to ,me. The door and receiver are obviously working as well as the other transmitters. This would direct me towards the new units compatibility.
Customer: replied 4 years ago.
According to all of the technical documentation, it is compatible. Further, one of the three buttons works.
Expert:  Craig replied 4 years ago.
In the documentation, what does it say for the other two buttons programming for additional door controllers or function?
Customer: replied 4 years ago.
Expert:  Craig replied 4 years ago.
This is the instructions for the receiver unit which is the controller, not the actual transmitter. I would have to say the other two buttons on the transmitter are not compatible with this controller and this is why they don't program. It's obviously not another problem due to the fact that the main button does learn the frequency code, but the other two do not. I would have to say the transmitters are not capable of functioning with the controller. Are there separate instructions for the transmitter that came in the box with it? Something that may shed some new light on this?
Customer: replied 4 years ago.
that is the transmitter
Expert:  Craig replied 4 years ago.
Just to confirm, you do actually press the other buttons you are programming 'TWICE' when learn light is flashing? It has to by acknowledged tow times to confirm within 30 seconds.

Edited by Craig on 8/29/2010 at 4:49 PM EST
Customer: replied 4 years ago.
yes the first time the light goes from flashing to solid and then goes out - indicating that the programming took. Then, when you press the button again, the "receive light" opn the receiver goes on as if it is working properly...only no door movement.
Expert:  Craig replied 4 years ago.
In step 2-4 in the instructions, it says that when the button is pressed the second time to confirm, the light goes out. You say yours is giving the receive light? That is not what the instructions say it should do, it should go out.
Customer: replied 4 years ago.
thanks for your time... i do not think you will be able to help us
Expert:  Craig replied 4 years ago.
It's not me, it's your transmitter.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.