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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a GE Monogram - Model ZFSB27DAG, Serial # AZ233709.

Resolved Question:

I have a GE Monogram - Model ZFSB27DAG, Serial # XXXXX The ice maker is not working properly, found frozen water in the basket on the bottom (basket solid frozen). The refrig side is not cooling properly. Any suggestions?
Submitted: 4 years ago.
Category: Appliance
Expert:  John replied 4 years ago.
Chat Conversation Started
appliance doctor :

open the freezer door and reach in to the back wall and tell me if you can feel frost on that panel please.

Customer:

frost is down most of the back wall

appliance doctor :

Remove the plastic lens where the thermostat is located.

appliance doctor :

You will see a small hole between two screws, theres a small gog on that defrost timer.

appliance doctor :

Turn that cog slowly till the fridge tues off , tell me in 15 min if that ice and frost has started to thaw please.

appliance doctor :

tats a small cog on the defrost timer.

Customer:

where is the thermostat located?

Customer:

i am not a repair person - just a home owner trying to get help

appliance doctor :

In the fridge , its the control you turn the fridge off and on with.

Customer:

ok thanks

appliance doctor :

remove that lens where the two knobs are you will see the small hole in the box that the thermostat sits in.

Customer:

frost has started to thaw

appliance doctor :

Great, then the problem is the defrost timer.

appliance doctor :

You can buy one at Sears or any appliance parts store near you.

Customer:

is there a part number or is this something that is standard?

Customer:

is it fairly easy to repair - something I can do or do I need to get someone?

appliance doctor :

the part number for the timer is WR9X489

Customer:

would this also affect the temperture on the frig side?

appliance doctor :

Yes it will because the frost cuts the air flow to the fridge.

appliance doctor :

The cost is $ 24.00 at Sears.

Customer:

is the defrost timer located on the inside, back side?

appliance doctor :

Its located in that control box, unplug the fridge when you get the timer and remove the screws that hold that box and remove the timer.

Customer:

Good deal - thanks for the help

Customer:

is there anything else I should know before I give it the ole all american try?

appliance doctor :

Your very welcome.

appliance doctor :

Thanks and God Bless.

appliance doctor :

Just make sure you unplug the fridge I dont want to loose any customers.

Customer:

You got it!

appliance doctor :

Take care and have a great day.

John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
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John
John
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Appliance repair business owner for over 43 years.