How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bob L Your Appl Pal Your Own Question
Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience:  23 Years Major Appliance Repair
14958677
Type Your Appliance Question Here...
Bob L Your Appl Pal is online now
A new question is answered every 9 seconds

I have a GE jgbp35wej1ww and the oven and broiler wont ignite.

This answer was rated:

I have a GE jgbp35wej1ww and the oven and broiler won't ignite. However, If I turn on the self cleaning mode the broiler ignites. When I set the temp and press bake I do hear a relay click but no gas comes out of either burners. From what I have read the glow igniter might have gone but I can't explain why the broiler won't work on broiler mode and will on the self clean. Thoughts?
Hi,
My name is XXXXX XXXXX I’m a Moderator for JustAnswer.
Thanks for your question!
I'm sorry that you haven't received an answer yet.
I will go ahead and try to find an Expert to assist you with your question and appreciate your patience. You will receive an email notification when an Expert replies to you, just as you did here.
Please do not reply to this message unless you do not need further help. If that is the case, please let me know and I can assist you with that.
Please remember that if you get a satisfactory answer from your Expert to click the green accept button so the Expert is compensated for a job well done. Positive feedback is appreciated by them also. :)
If you have any questions regarding deposits or billing, please feel free to use the help link below:

Best,
Joan
Moderator
If the unit works on the self clean mode and not on bake or broiler...Then the computer is faulty...The igniter itself would not be bad as it worked on the self clean cycle..From what you are explaining the Computer/Clock is at fault..
Customer: replied 6 years ago.

I just swapped the two igniters, I was going to see if the oven igniter would glow and ignite the broiler in the self clean mode. However, after moving the broiler igniter to the oven burner I decided to test and sure enough it was working. Installed the oven igniter in the broiler and it worked. I buttoned it back up with the igniters swapped. tested serveral times and things seem to be working. Problem could still exist but for now it appears to be working.

 

The igniters seem to be much slower to warm up and start the burners than I remember. The unit has been in service for some years now. Do these igniters get slower to warmup before failing altogether?

Chances of both igniter's failing at the same time are slim...More than likely you have a bad wire connection...Check the connections at the igniter's to the gas safety valve to the control board..
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7548
Experience: 23 Years Major Appliance Repair
Bob L Your Appl Pal and 3 other Appliance Specialists are ready to help you

Related Appliance Questions