Hello and thank you for the opportunity to help you with your concern. I'm available M - F in the evening and weekends vary.
Are you saying you have no water to your door AND you're not making ice?
Yes there is no water or ice at the door and no ice is being made in the freezer. I also checked the saddle valve located in our laundry to make sure it was turned on.
If both water at your door and ice isn't working, it sounds like one of a few things. Either the water filter head is bad, or the water isn't getting to the valve correctly, or the fan in the freezer isn't working. The third condition is easy to check, the second one is easy too if you take the water line off the valve and make sure the water is coming to it at a steady pace. It's rare, but your valve could be bad. Valves go bad a lot, but not usually on both solenoids.