How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12025
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a GE Wash Model WPRE6100G0WT. We had a massive power

Resolved Question:

I have a GE Wash Model WPRE6100G0WT. We had a massive power surge that damaged some other things in the house. The machine acts as if it has no power when plugged in. I replaced the Power Filter thinking that would do it, however, it does not. Not sure what to look at next.
Thanks,
Len Eastwood
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
does this light up at all? .
Customer: replied 4 years ago.
Not at all.
Expert:  Bryan replied 4 years ago.
do you have a volt meter?
Customer: replied 4 years ago.
Yes
Expert:  Bryan replied 4 years ago.
ok first you need to access the control panel. check for 120 volts to the control, if you get 120 volts the control is bad. Part(NNN) NNN-NNNN width=you can order this @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-WPRE6100G0WT-%3d%3dd687012ei1472727&PartID=1472727 most likely the power surge blew the board, I've seen this before, hope this helps, thanks Bryan
Customer: replied 4 years ago.
I know that there are 120 going into the power line filter and 24 volts coming out of it. Not sure how to check board there are a number of connections as you are aware.
Expert:  Bryan replied 4 years ago.
I need to check some other things, in the meantime there is an in line fuse in this you should check,
Kit - fuse link
Part(NNN) NNN-NNNN width=
remove the front panel and the is a wiring harness down the front right side, the thermal fuse is there, check that.
Customer: replied 4 years ago.
This fuse is intact.
Expert:  Bryan replied 4 years ago.
ok the control board is shot, you need to replace it, I just hope the surge didn't hurt the motor inverter also, thanks Bryan
Customer: replied 4 years ago.
Is there anyway to check the motor inverter without replacing the board first. That way I can get both parts at the same time or just buy a new machine.
Expert:  Bryan replied 4 years ago.
well not really a way to do that, the motor inverter will only blink(which is what tells you whats wrong) if the control board is working, these machines are not the best machines and have a lot of problems. but i know your main control is bad.
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12025
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 8 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.