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Hi, my name isXXXXX am hoping that I will be able to help you with your problem today..If you replace the dampeners/ suspension rods on the outer tub this will fix your problem,,, I have been seeing this a lot in the last few months on the Oasis and Cabrio washers. the part number for the suspension rods are W10189077, it comes as a pack of 4 to replace all of them. You can order the parts you need from the following places, www.apwagner.com, www.repairclinic.com, www.searspartsdirect.com, or www.partstore.com, all of these places offer easy returns and reasonable prices for their items.
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I your opinion is this something I should do myself?
Not hard to do, it comes with instructions, also here is a training manual that you can download by clicking on the blue link below
This machine is not that old, should I consider it may be something else? we do 3-4 loads per day, what happened to a washer lasting 10-12 years?
We are thinking of buying a new set, what do you recommend?
Personally I cannot stand the machine, I work on 2 or 3 of them every single day, from bearings to pumps to suspension going out in them, you could not really give one of these,,, as for machines lasting 10 years you can forget it... I would still by a whirlpool washer however I would have one with an agitator as they are using the same technology as 15 years ago and have held up well..