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I have a Dyson Absolute. The beater bar is making horrible

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I have a Dyson Absolute. The beater bar is making horrible sounds--I took the plate off from around the bar and found a little roller with 2 pins that stick out on each flat end it was loose, sitting in the cut out area where the rubber belt goes. Is this something I can put back together? (the rubber belt seems a bit loose, too)

hi

 

if this is a DC17 there is a recall on the beater and belt. call them at the number below

1-866-MY-DYSON
(1-866-693-9766)

Dyson Customer Care is available 7 days a week.

  • Mon - Fri: 8am - 8pm, CST
  • Saturday: 9am - 3pm, CST
  • Sunday: 10am - 2pm, CST
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