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Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1274
Experience:  10 years experience appliance repair and installation
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washer door will not open

Customer Question

washer door will not open
Submitted: 6 years ago.
Category: Appliance
Expert:  Neilwill replied 6 years ago.

Sounds like your door is locked. Unplug the unit for 30 minutes then plug it back it hopefully it will reset everything and you will be able to open the door. Then after you get the door open you will need to run some tests to see what is the problem. Check the door lock sensor and the door lock mechanism
Neilwill and 2 other Appliance Specialists are ready to help you
Expert:  Neilwill replied 6 years ago.

I can not be there to see this or do it for you.
This is not usually a home handy person fix.
And you may need a hands on tech on location.

If you do attempt the operation below, make sure your machine is TURNED OFF AND UNPLUGGED

The most common type of door interlock is a heater operated delay lock, which is why some machines take a time for the door to release. So make sure you have waited a minimum of 2 minutes before you open these or conclude that they are faulty. This type of interlock cannot be repaired and quite simply have to be broken loose from behind the front cabinet, and replaced. With the power isolated you need to remove the top cover and put your hand down behind the front panel to where the door lock is located (directly behind the hole where the door catch enters the cabinet). The door catch then has to be prised away from the front of the cabinet until the door opens or the interlock breaks.If you do attempt the above make sure your machine is TURNED OFF AND UNPLUGGED