Hi, my name isXXXXX am hoping that I will be able to help you with your problem today..
Is there frost or ice on the back wall of the freezer?
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Is the fan running inside the freezer when you open the freezer door?
THis is most likely a bad defrost thermostat in the back wall of the freezer, this is part number(NNN) NNN-NNNN You can order the parts you need from the following places, http://www.apwagner.com/, http://www.repairclinic.com/, http://www.searspartsdirect.com/, or http://www.partstore.com/, all of these places offer easy returns and reasonable prices for their items.
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