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Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience:  Over 35 years of in home appliance repair and service
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JENN AIR RANGE (electric) ....F9 error code....lock in locked

Customer Question

JENN AIR RANGE (electric) ....F9 error code....lock in locked position w/door open due to me windexing the interior window (this happened once before & i know the fix is super simple)...disconnecting power source does not reset it....please advise...thank u
Submitted: 4 years ago.
Category: Appliance
Expert:  Appliance Tech Larry replied 4 years ago.
please remember we are not in your home to do the repair or test our self and cant always be 100% and can always overlook something / thanks

open the oven door and press and hold the door switch, set the oven to self clean and turn on ,, after the latch locks then turn the self clean off and then the lever runs back into the range and then you can turn loose of the door switch and close the door
Customer: replied 4 years ago.

the latch is already locked....

it is in the LOCKED POSITION

but the door is open, therefore will not close

Expert:  Appliance Tech Larry replied 4 years ago.
yes i know and if you do what i said then it will unlock
Customer: replied 4 years ago.
omgosh.....lemme see if i can do that....ive never even used the self-cleaning thing....lemme try....be back in a few....Cry
Expert:  Appliance Tech Larry replied 4 years ago.
take your time ,, you will have to press and hold the door switch from start to finish
Customer: replied 4 years ago.

alrighty...this is what happened (it didnt work) Cry

 

i held the little door switch in, as if the door was closed

and while holding it in,

i hit the *clean* button & inserted *1* (minute, hour, i dont know)

becuz then it immediately starting beeping DOOR

 

now, it is back to the original F9 Cry

Expert:  Appliance Tech Larry replied 4 years ago.
sorry ,, this means you will have to replace the control board (ERC) to fix it

F9 Door latch supervisory Check door lock circuit or replace clock assembly (also called the ERC)
Customer: replied 4 years ago.

i dont think so.....

this happened before seven years ago when the house was new...

my daughter was a toddler, opening & closing the door several times,

then this *latch thing* happened

 

back then, i paid a zillion dollars for a jenn air tech to come out to my house

and he clicked a couple things & it was fixed in about a minute,

so im certain that it is a super simple thing... but i dont wanna have to

go thru all the stuff of getting a tech out here for a bunch of $

make an appt, wait for him to show up in *block of window* time,

and all that drama.....id rather pay u.....ive already talked to jenn air 2x

and they said call a tech....any more advice????

Expert:  Appliance Tech Larry replied 4 years ago.
wish there was but with this error code thats all can be done ,, sorry
Customer: replied 4 years ago.

OMGOSH!!!!!!!!!!!!!!!!!!!!!!!! Laughing

something worked....im not sure what, exactly, but something

 

i held the door thing in the closed position

and hit the clean button....this time entering *111* quickly

and then the *door* error started appearing again

but somehow the latch unlocked!!!!!!!

 

WHOOT WHOOT......its normal again!!

thank u soooooooooooo much!

whew....one task done for the day now...Tongue out

now up to the attic to clean....YUK

 

thank u so much LARRY....

appreciate it soooooo much!!

 

blessings from palm beach county florida,

trey

 

p.s. i saw on your profile that you are from jacksonville Laughing

Expert:  Appliance Tech Larry replied 4 years ago.
it worked because you did what i said without knowing it ,, tat saved you a bunch of money haha ,, thanks and have a great day

yes from jacksonville arkansas haha
Customer: replied 4 years ago.

ooooooooooohhhhhhhhhhhhhh

theres a JAX in ark??? Embarassed

who knew

guess im having a blonde moment....lol

 

how do i pay u & how do i leave feedbk?

ive never used this service before

Expert:  Appliance Tech Larry replied 4 years ago.
hahaha ... been to your area before but no there is a jacksonville in arkansas Wink

you just pree the accept button to pay me and i believe a feedback is on the same page and nothing wrong with blonde haha
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19181
Experience: Over 35 years of in home appliance repair and service
Appliance Tech Larry and 3 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

paid & feedback left.....

 

thanks again so much!

 

have a great summer

 

Laughing trey

Expert:  Appliance Tech Larry replied 4 years ago.
you too and thanks Blondie haha

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