How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Larry Your Own Question
Appliance Tech Larry
Appliance Tech Larry, Home Appliance tech
Category: Appliance
Satisfied Customers: 19183
Experience:  Over 35 years of in home appliance repair and service
14308609
Type Your Appliance Question Here...
Appliance Tech Larry is online now
A new question is answered every 9 seconds
Appliance
This answer was rated:

JENN AIR RANGE (electric) ....F9 error code....lock in locked

position w/door open due to... Show More
position w/door open due to me windexing the interior window (this happened once before & i know the fix is super simple)...disconnecting power source does not reset it....please advise...thank u
Show Less
Ask Your Own Appliance Question
please remember we are not in your home to do the repair or test our self and cant always be 100% and can always overlook something / thanks

open the oven door and press and hold the door switch, set the oven to self clean and turn on ,, after the latch locks then turn the self clean off and then the lever runs back into the range and then you can turn loose of the door switch and close the door
Customer reply replied 6 years ago.

the latch is already locked....

it is in the LOCKED POSITION

but the door is open, therefore will not close

yes i know and if you do what i said then it will unlock
Customer reply replied 6 years ago.
omgosh.....lemme see if i can do that....ive never even used the self-cleaning thing....lemme try....be back in a few....Cry
take your time ,, you will have to press and hold the door switch from start to finish
Customer reply replied 6 years ago.

alrighty...this is what happened (it didnt work) Cry

 

i held the little door switch in, as if the door was closed

and while holding it in,

i hit the *clean* button & inserted *1* (minute, hour, i dont know)

becuz then it immediately starting beeping DOOR

 

now, it is back to the original F9 Cry

sorry ,, this means you will have to replace the control board (ERC) to fix it

F9 Door latch supervisory Check door lock circuit or replace clock assembly (also called the ERC)
Customer reply replied 6 years ago.

i dont think so.....

this happened before seven years ago when the house was new...

my daughter was a toddler, opening & closing the door several times,

then this *latch thing* happened

 

back then, i paid a zillion dollars for a jenn air tech to come out to my house

and he clicked a couple things & it was fixed in about a minute,

so im certain that it is a super simple thing... but i dont wanna have to

go thru all the stuff of getting a tech out here for a bunch of $

make an appt, wait for him to show up in *block of window* time,

and all that drama.....id rather pay u.....ive already talked to jenn air 2x

and they said call a tech....any more advice????

wish there was but with this error code thats all can be done ,, sorry
Customer reply replied 6 years ago.

OMGOSH!!!!!!!!!!!!!!!!!!!!!!!! Laughing

something worked....im not sure what, exactly, but something

 

i held the door thing in the closed position

and hit the clean button....this time entering *111* quickly

and then the *door* error started appearing again

but somehow the latch unlocked!!!!!!!

 

WHOOT WHOOT......its normal again!!

thank u soooooooooooo much!

whew....one task done for the day now...Tongue out

now up to the attic to clean....YUK

 

thank u so much LARRY....

appreciate it soooooo much!!

 

blessings from palm beach county florida,

trey

 

p.s. i saw on your profile that you are from jacksonville Laughing

it worked because you did what i said without knowing it ,, tat saved you a bunch of money haha ,, thanks and have a great day

yes from jacksonville arkansas haha
Customer reply replied 6 years ago.

ooooooooooohhhhhhhhhhhhhh

theres a JAX in ark??? Embarassed

who knew

guess im having a blonde moment....lol

 

how do i pay u & how do i leave feedbk?

ive never used this service before

hahaha ... been to your area before but no there is a jacksonville in arkansas Wink

you just pree the accept button to pay me and i believe a feedback is on the same page and nothing wrong with blonde haha
Customer reply replied 6 years ago.

paid & feedback left.....

 

thanks again so much!

 

have a great summer

 

Laughing trey

you too and thanks Blondie haha