How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60020
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Kenmore 417.94052500 dryer. It was reporting no

Resolved Question:

I have a Kenmore 417.94052500 dryer. It was reporting "no heating" and a bad thermistor, using the self-diagnotics (the thermistor was reporting a 254-degree temperature while the dryer wasn't heating at all). It would run in all modes, but with no heat. I replaced the thermistor and cleared the codes, and now it will run & heat, but ONLY in the "60 minutes" position on the control dial. Other controls seem to be normal (temp knob, etc - though obviously the "more dry/less dry" settings are deactivated in Timed Dry mode). No sticking buttons are indicated. All the test modes function perfectly, and there are no error codes that I can tell - the data sheet that came with the dryer seems to have a limited number of error codes (I seemed to be getting a "9E" error code before replacing the thermistor, in addition to the others).

If you try to run in any Main Switch position than "60 minutes," it beeps three times and won't start (or accept the change if in "pause" mode). So what is up with this? Is there a reset for the control board, besides just unplugging it? Might there be an EPROM update for it? This is the second control board this dryer has had, now.
Submitted: 4 years ago.
Category: Appliance
Expert:  Tyler Z. replied 4 years ago.
this is just a bad control board now unfortunately. The thermistor fixed the heating issue, but it sounds like you may have had a power surge or something along those lines because your control board is also bad.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60020
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

I forgot to mention it was a gas dryer - not that it matters.

 

Can I use it for awhile in this "60 minutes only" mode? Until I get another board, anyway...if I decide to go that route. Being that this dryer seems to be a really poor design - other than the electronic control board, it's no different than the 20-year-old dryer it replaced (except the new fancy electronics stink) - I should probably just go back to the old dryer, which had exactly ONE problem (timer died) in its life, and still works. This Kenmore was a hand-me-down. Maybe I should hand it back up!

 

I don't suppose there has been a recall? It's gone through two control boards in about two years.

Expert:  Tyler Z. replied 4 years ago.
yes, you can use it, it won't damage anything else. There hasn't been a recall for this problem, but I agree--older dryers are just as good as the new ones. Washers are a different story though...

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59918 Satisfied Customers
9+ years being an appliance technician with factory training.