How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12060
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

GE Profile Washer model WPSQ3120T6WW When the washer is

Resolved Question:

GE Profile Washer model: WPSQ3120T6WW

When the washer is leaking from below -- as the tub is filling, it's coming out on to the floor. There is no leak from the faucets or water in-take to the washer.
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.

 

this could be several different things, 1 the valve is leaking, 2 the pump hose is leaking, Part(NNN) NNN-NNNN width= these hoses leak a lot they get a split in them, you will need to remove the front panel to see though, take a putty knife and about 3" in from the side there are clips between the top and front panel, push the clips up and pull out at the top of the panel, let me know what you find,

Customer: replied 4 years ago.
OK. I'll go an try that. May take me a while to do this....you might want to go have some coffee or tea.


QUESTION: if it is the valve or pump hose, can these part be bought over-the-counter or must they be special ordered?
Expert:  Bryan replied 4 years ago.
you can get these from a dealer or on line, let me know what you find, thanks Bryan
Customer: replied 4 years ago.
The panel is off. Where do I look for the valve or pump?
Expert:  Bryan replied 4 years ago.
ok on the right side of the washer in the bottom you will see th pump. the hose runs from the pump to the tub, put water in machine and see if its leaking , the valve is in the top in the control panel, towards the back,you will need to run the fill cycle to see where the water is comming from
Customer: replied 4 years ago.
Alright. I'll run down to the basement and look for these.
Expert:  Bryan replied 4 years ago.
ok
Customer: replied 4 years ago.
I found the leak.

There's a black rubber hose connected to something on the left, but it's disconnected on the right and that's where to water is pouring out of. Where should the right side of the hose be connected?
Expert:  Bryan replied 4 years ago.
that sounds like the water level hose, it connects up in the control panel, is it about 1/4"
Customer: replied 4 years ago.
This hose connected to the liquid bleach dispenser. I attached it to the opening and started to fill the tub. No leak!
Expert:  Bryan replied 4 years ago.
ok thats the bleach dispenser hose, the diagrams don't show much, good job! thanks , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12060
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11893 Satisfied Customers
15 yrs. experience as a certified appliance technician.