If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.
is this freezing things in the fresh food section?
The freezing section is not cold enough to freeze ice in a tray even though I turned it as high as possible
the refrigerator is not cool enough to prevent things from spoiling. There is nothing that is freezing in that part. I have also t urned it up to maximum. I have left them both free from food for over 24 hours without opening either and they are cooler but not appropriately so.