How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my whirlpool refrigerator with top freezer the model #GT1SHTXLQ01

Customer Question

my whirlpool refrigerator with top freezer the model #GT1SHTXLQ01 the ice maker like leaks down the in the rear of the freezer and forms a big glob of ice we do get some ice that makes it in to the container but most of it forms in to a glob of ice in the container as well can you help to determine the problem
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.

If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.

 

if theres water leaking into the ice maker and down into the freezer its the water inlet valve, Part(NNN) NNN-NNNN width=its not closing tight and needs to be replaced, you can order one @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-GT1SHTXLQ01-%3d%3dei1174277&PartID=1174277 its located where the water line connects to the refrigerator, thanks, Bryan

Customer: replied 4 years ago.
DO I NEED A DUAL WATER VALVE I HAVE IN THE PAST REPLACED THIS PART? I HAVE A WATER DISPENSER AS WELL. DO YOU KNOW THE PART # XXXXX THAT?
Expert:  Bryan replied 4 years ago.
sorry they show the single then if you look further there is a double, Part(NNN) NNN-NNNN width=this is the one you need, http://www.repairclinic.com/SSPartDetail.aspx?s=t-GT1SHTXLQ01-%3d%3dei1194744&PartID=1194744 thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12030
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Bryan
Hi we are still having a problem with the ice maker you suggested to replace the inlet valve, well we did do that but the same problem is still going on I took a picture and sent it as an attachment the ice melts into the container that the ice drops down into then freezes into a big chunk I realize you might not get the solution the first time but do you know what else the problem may be?

http://picasaweb.google.com/lh/photo/LC2RPRQ9vShZjoTa8i_lGNzHwTX-y0EnILiF-pNx3V0?feat=directlink
Expert:  Bryan replied 4 years ago.

wow, is the ice maker making ice correctly?

Customer: replied 4 years ago.
Thats a good question YESTERDAY BEFORE I WENT TO WORK HARDLY ANY ICE THEN I MOVED THE ARM AND WHEN I CAME HOME THERE WAS ALOT MORE ICE BUT if YOU SAW THE PICTURE MOST OF IT FREEZES IN A BIG CLUMP TOWARDS THE BACK
Expert:  Bryan replied 4 years ago.
I think you need to remove the ice maker and the panel behind it and check the tube that feeds the ice maker, it may be cracked or partially frozen an d the water is spraying out, let me know what you find

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances