If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.
Maytag's Neptune washer has a latch and lock on the door. If this lock fails to open when the cycle is finished. You can rescue your clothes by:
1) Remove the bezel from the soap/bleach/fabric softener dispenser.
2) Locate the red cord near the right front corner of the dispenser opening. Pull on this red cord. This will unlatch the door so you can rescue your laundry. Then call for service.
hope this helps, thanks Bryan
that is not my washing machine. mah8700aww front loading neptune. I have tried to run it and see if it went thru a cycle if it would unlock but it wont run