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If you did not include a model # XXXXX your question please do on you second reply if possible,this helps us serve you faster.
can you get a model # XXXXX ? also have you try pulling the drawer out as far as it goes then lifting the front of the drawer up and off the runners, ?
try taking the bottom kick plate off under the foot pedal and lowering the front feet, this is what holds the machince in place, heres a link to more diagrams and part # XXXXX but most parts are no longer available, hope this helps, thanks Bryan
call the Kitchen aid Canada Consumer
Assistance Centre toll free, 8:30 a.m. - 6 p.m. (EST), at
have you tried them yet?
oak just got your reply, let me know how you make out, I will wait for your next reply, thanks Bryan