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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a GTS-1288 parcc, refrigerator,freezer. The top freezer

Customer Question

I have a GTS-1288 parcc, refrigerator,freezer. The top freezer portion is cooling fine at 20 degrees but the refrigerator,bottom, is cooling at 50 degrees. this unit is 2 years old.your assistance would be appreciated. bill stover
Submitted: 6 years ago.
Category: Appliance
Expert:  Mike replied 6 years ago.
Hi do you see any frost on the panel at the inside rear of the freezer?
Customer: replied 6 years ago.
NO, no frost at all anywhere. bs
Expert:  Mike replied 6 years ago.
Do you see any ice near the vent in the top of the fridge or water?
Customer: replied 6 years ago.
no
Expert:  Mike replied 6 years ago.
Ok need you to take the food out of the freezer and then remove the shelf. You will see screws holding the floor, remove the screws and take the floor out to the freezer. Once the floor is out you will see a panel of Styrofoam you will need to take this out. Once out you will see the evaporator and evaporator fan. Need to know if there is a build up of frost on the evaporator and also if the fan is blowing air. Mike
Customer: replied 6 years ago.
ok, will do.bs
Customer: replied 6 years ago.
ok, will do.bs
Expert:  Mike replied 6 years ago.
ok
Customer: replied 6 years ago.
I removed the screws and slid the panel partially out but i will have to open the door wider to remove panel, which i cant do because of a wall. I will remove the door when my helper arrives as it will take 2. It is attached with piano hinges as the door has a mirror front attached to it. This will probably take an hour.bs
Expert:  Mike replied 6 years ago.
Ok take your time :)
Customer: replied 6 years ago.
we are working on it. I have to go to another email. please ck back in one houre. bs
Expert:  Mike replied 6 years ago.
ok will do