How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Francis Your Own Question

Francis
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2077
Experience:  been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
11923974
Type Your Appliance Question Here...
Francis is online now
A new question is answered every 9 seconds

SIDE BY SIDE REFRIGERATOR SRS535NW could you please me how

Resolved Question:

SIDE BY SIDE REFRIGERATOR SRS535NW

could you please me how to unblock the holes on the freezer side when on the cycle the frig
defrosts and water should go through the two holes at the bottom and out into the
evaporation tray behind the frig.. I have applied hot water to the bottom and now left the
frig not operating for three hours ..still water will not go through..I have replaced the
mother board three times to this frig.. your early reply appreciated.
thanks XXXXX
Submitted: 4 years ago.
Category: Appliance
Expert:  Francis replied 4 years ago.

Hello,

Unless there is really a piece of dirt or something went in there that is blocking it, it will just be ice and the hole there is about 1/2 inch in diameter and about 2 inches long.

So it would really take some time before all of the ice in the tube would melt.

You can use a small wire and insert it in there while pouring a small amount of hot water and taking the water again as it cools after sometime because it is melting the ice in the tube, then if all the ice would melt, water would surely flow out.

-
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2077
Experience: been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
Francis and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
I have just used a piece of piano wire and got a small piece of foam out though the bottom
tube after removing the white drainage tube underneath.. I feel the charge should be
$22 as I have done all the procedures before..

please let me know if $22 is ok thanks XXXXX
Customer: replied 4 years ago.
I have just used a piece of piano wire and  got a small piece of foam out though the bottom
tube after removing the white drainage tube underneath.. I feel the charge should be
$22 as I have done all the procedures before..

please let me know if $22 is ok  thanks  Alan Fraser
Expert:  Francis replied 4 years ago.

It is fine. Thank you for using Justanswer.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.