How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask esequiel walker Your Own Question
esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
15396620
Type Your Appliance Question Here...
esequiel walker is online now
A new question is answered every 9 seconds

bosch vision 500 washing machine gave did not drain completely

Resolved Question:

bosch vision 500 washing machine gave did not drain completely and gave me an E13 code. I was able to put it on drain cycle and it did drain although with a lot of noise from the machine (maybe from the pump?). I have checked the drain hose and water discharge hose and there are no clogs. I would like to try to check for obstructions of the pump but i cant figure out where the access panel is.
Submitted: 6 years ago.
Category: Appliance
Expert:  esequiel walker replied 6 years ago.
hi do u see a square small door in the front panel at the bottom
Customer: replied 6 years ago.
no, there is no small door in the front panel.
Expert:  esequiel walker replied 6 years ago.
You need to check and clean the pump filter if you have not already done so.
This is located at the bottom front right of washer.
Unscrew anti-clockwise to remove and clean
Customer: replied 6 years ago.
How do I remove the large door panel on the front of the washer? I assume the pump access panel will be behind this.
Expert:  esequiel walker replied 6 years ago.

hi is there a panel under the door because if not you will need to disassemble the complete front panel

Customer: replied 6 years ago.
yes, there is a panel under the door but there is no screws or anything. It is very tight and flush. I don't know how to pop it off.
Expert:  esequiel walker replied 6 years ago.
hi if you tilt the machine back slightly you will see a screw on each side that will release the bottom panel then the pump sits back there just twist the cap on it and get towels.
esequiel walker and other Appliance Specialists are ready to help you