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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9215
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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my Jenn Air refrigerator started freezing everything today.

Resolved Question:

my Jenn Air refrigerator started freezing everything today. I do not know what is wrong but all the water, vegetables everything is frozen.
Submitted: 6 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 6 years ago.
if you turn the fresh food section to the warmest temp can you feel the air lessen from the vent ,or hear a hum from the freshfood rear ceiling (at the vent)?
Customer: replied 6 years ago.
I have everything set as low as possible.
Expert:  Whrlp Master Tech replied 6 years ago.
But My question was can you still feel air coming in thru the vent ?
Customer: replied 6 years ago.

Sorry, just checked. the two vents on the side are not putting air out. there is a little air coming out of the back... a bigger contraption..

It is really humid and kind of cold today... can that play a factor at all?

Expert:  Whrlp Master Tech replied 6 years ago.

the ambient air temp should not effect the unit temps .

Now feel that air again and set the fresh food temp cooler and tell me if you feel more air or not ?

This will be checking the Electrical damper (a door that opens and closes off the cold air flow into the freshfood section )

Customer: replied 6 years ago.

No air on the side dampers. I turned the fridge down to 1 but there is still air coming from the way back.

Expert:  Whrlp Master Tech replied 6 years ago.

ok it sounds as if you have a damper that is not responding ( a common issue with this design by Maytag ,Which owned Jenn-Air ,which both are owned by Whirlpool now.

here is a link to the damper assembly .

(top left side of freshfood section ,behind the vent.

htt p://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber=67003903&productGroupId=0046&supplierId=464&brandId=1266&documentId=M0411603&keySuffixId=NA&modelNumber=JCB2285HES&keyId=0006&pageId=00005&productTypeId=0165000&searchModelNumber=JCB2285HES&subCompDesc=Elec%20control%20and%20toe%20grille&brandDesc=JENN-AIR&modelDesc=JENN-AIR-REFRIGERATOR&blt=11

 

Expert:  Whrlp Master Tech replied 6 years ago.

ok it sounds as if you have a damper that is not responding ( a common issue with this design by Maytag ,Which owned Jenn-Air ,which both are owned by Whirlpool now.

here is a link to the damper assembly .

(top left side of freshfood section ,behind the vent.

http://www.searspartsdirect.com/partsdirect/showPart.pd?partNumber= 67003903&productGroupId=0046&supplierId=464&brandId=1266&documentId=M0411603&keySuffixId=NA&modelNumber=JCB2285HES&keyId=0006&pageId=00005&productTypeId=0165000&searchModelNumber=JCB2285HES&subCompDesc=Elec%20control%20and%20toe%20grille&brandDesc=JENN-AIR&modelDesc=JENN-AIR-REFRIGERATOR&blt=11

 

Whrlp Master Tech and 2 other Appliance Specialists are ready to help you
Expert:  Whrlp Master Tech replied 6 years ago.

ok it sounds as if you have a damper that is not responding ( a common issue with this design by Maytag ,Which owned Jenn-Air ,which both are owned by Whirlpool now.

here is a link to the damper assembly .

(top left side of freshfood section ,behind the vent.

http://www.sea rspartsdirect.com/partsdirect/showPart.pd?partNumber=67003903&productGroupId=0046&supplierId=464&brandId=1266&documentId=M0411603&keySuffixId=NA&modelNumber=JCB2285HES&keyId=0006&pageId=00005&productTypeId=0165000&searchModelNumber=JCB2285HES&subCompDesc=Elec%20control%20and%20toe%20grille&brandDesc=JENN-AIR&modelDesc=JENN-AIR-REFRIGERATOR&blt=11