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ok it will do nothing at all is that correct?
ok turn the unit on its back and under it you will see a gear and chain ,you will need to turn that gear/chain by hand to get the ram to go up .
Once the ram is up and you can open the door and give me tha model number
Looks like it
you may need to remove it to get to the chain
okay let me take a look
I cant get it open -- I don't have small enogh wrenches
yeak I don't have it
okay got it open - which way do I crank the chain?
no problem I am here every evening and thank you
Hope you feel better!