Appliance Repair Questions? Ask a Technician for Answers ASAP
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Have you tried shutting off the breaker to the range for a few minutes and pushing all the buttons on the control panel. This will sometimes drain some residual voltage that has confused a logic circuit on the board. The problem that you describe could also involve the control board.
If that is the problem the board may reset and send voltage to the heater element. We would always try this first.
Please let me know how this works.
This should help. Access to the element seems to be from below after removing the drawer. Test that voltage is going to the element and look at the element for damage before you order one. Replacing an element in a newer range old is a bit unusual (although not totally unheard of).
Please let me know if you would like more information and/or clarification.