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Ask The Home Smithy Your Own Question
The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9619
Experience:  30 years repairing appliances
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My machine door will not open, its a front loader, manual doesnt

Customer Question

My machine door will not open, its a front loader, manual doesn't advice how to open when machines seizes/
Submitted: 6 years ago.
Category: Appliance
Expert:  The Home Smithy replied 6 years ago.

Hi. Welcome to JA.

Please provide the model number of your unit......Duh! Yea. Door locked, number is XXXXX door. Sorry.

Is this a Cabrio model?

Thank you.

Customer: replied 6 years ago.
Not sure when I find this information? Nothing mentioned in instruction manual. One code - GB AWM 8121 not sure if this means anything, any suggestions where I might find this information for you?
Expert:  The Home Smithy replied 6 years ago.

Ok the information you provided is the model number.

Unfortunatly there are no provision for opening a stuck door lock except disassembeling the unit to replace the part.

Apparently these models are known for this problem. I read a couple posts on the internet, but no resolution except replacement was available.

You can order the part by clicking here. I strongly recommend that you call for a qualified technician to do this repair for you. It is not a repair that I recommend a novice DIYer attempt.

Sorry for the bad news, but I can only report what I know to be true.

Please advise if you require further information.

Best, THS

Edited by The Home Smithy on 5/1/2010 at 8:40 AM EST

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