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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6815
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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hello got a question

Customer Question

hello? got a question
Submitted: 4 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 years ago.

Can you tell if the fan in the freezer is working ?

and can you see any frost on the rear wall of the freezer?

Customer: replied 4 years ago.
fan is on in the freezer and no frost on the rear wall of freezer
Expert:  Whrlp Master Tech replied 4 years ago.
ok can you pull the unit out and take the rear cover off on the bottom.
Customer: replied 4 years ago.
ok, the rear cover on the bottom (at the backside) of the refrigerator has a cardboard back. I pulled it back and have it exposed to me. Next step? Thanks!
Expert:  Whrlp Master Tech replied 4 years ago.

is the fan under there ?

And the black component is the compressor ,fell of it and tell me ,is it cold,warm ,hot?

Customer: replied 4 years ago.
i felt it. it is located on the far left hand side on the bottom, and it is round. It feels very hot
Expert:  Whrlp Master Tech replied 4 years ago.
ok and is the fan running?
Customer: replied 4 years ago.

i feel a little air circulation behind the unit but dont hear anything

Expert:  Whrlp Master Tech replied 4 years ago.
the fan is right there on the right side next to the compressor ,you should be able to see if it is running or not?
Customer: replied 4 years ago.
yes sir the fan is on,
Expert:  Whrlp Master Tech replied 4 years ago.

ok then you have a bad compressor .

how old is this unit?

Customer: replied 4 years ago.
At least 5 yrs old, maybe older. How much does this usually cost to have a repair person do it-parts and service What made you come to the conclusion it is the compressor? I live in Dallas.
Expert:  Whrlp Master Tech replied 4 years ago.

The Conclusion = the fans are running and the compressor is hot but not cooling (which means it has bad valves) "its running but not pumping refrigerant"

A sealed system repair will run you $600-800 ,due to it has to be a licensed refrigeration servicer. EPA Green house gases and all that!!

If less then 5 years old may still be under a 5 year warranty for the sealed system.

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