Appliance Repair Questions? Ask a Technician for Answers ASAP
First off 0-15 degrees is well with in the manufactures specs.
And the unit runs by temperature NOT by time.
Good ice cream (with high sugar content) will not freeze solid in a residential box.
If you look in the grocery store the ice cream freezer is normally set at -30 to -40 degrees.
From what I see I agree with the servicer ""There is nothing wrong with the unit""