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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9709
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a 10 year old Kenmore (made by Amana) bottom freezer

Customer Question

I have a 10 year old Kenmore (made by Amana) bottom freezer Refrigerator. For a least a few years I have had to have it set at nearly the coldest setting to maintain desired temperature 0 F in the freezer and 35 F in the fridge. At one point I had a tech look at and he said (at the time a year or two ago) that it was fine.Through the years I have learned that this unit's temp control is in the freezer and that the control in the fridge is just a flow control for the cold air output. So to the new problem. Wed evening I noticed the ice cream was soft. I checked the temp and found it was 10 F... Checked again last eve and still the same. Cranked the freezer control from 6 to 7 the highest setting. It ran for hours and finally clicked off @ 7 F.... 10 AM this morning 10 F again it was running and stayed running until at least 2 pm when I left. Also I actually had to turn the the fridge portion warmer because of all the run time. So theories? and is it worth repairing.
Submitted: 7 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 7 years ago.

First off 0-15 degrees is well with in the manufactures specs.

And the unit runs by temperature NOT by time.

Good ice cream (with high sugar content) will not freeze solid in a residential box.

If you look in the grocery store the ice cream freezer is normally set at -30 to -40 degrees.

From what I see I agree with the servicer ""There is nothing wrong with the unit""

Customer: replied 7 years ago.
I am aware the unit runs by temperature my point was that at that point it was running for 4 straight hours at least unopened and never reached shut off temp.

Since I purchased the unit new ten years ago it has always been at or below 0 in the freezer and my ice cream has been rock hard enough that I need set it on the counter for ten minutes before I scoop it. Up until Wed that is. It now runs almost constantly to maintain 10 The performance has without question changed.

Every source I have ever seen on the subject including all 7 I just Googled said the freezer should be set at 0. At least 2 sources said "ice cream should be brick solid".
If my freezer goes to 15 my ice cream will be the consistancy of yogurt.

As I stated the tech that gave me the green light looked at it 2 years ago when it was was at 0 and my I cream was brick solid. I contacted him because I was concerned that I had to keep the setting so cold to maintain the refrigerator @ 35
Expert:  Whrlp Master Tech replied 7 years ago.
and have you looked at the coil under the unit to make sure it is not covered in dust thus blocking air flow?
Customer: replied 7 years ago.
I clean it regularly. I just did it a couple months ago
Expert:  Whrlp Master Tech replied 7 years ago.
and you are sure all the fans are running ok? the one in the freezer and the one under neith
Customer: replied 7 years ago.
Fan in the back is blowing strong as is in both freezer and refrigerator. Lots of air flow
Expert:  Whrlp Master Tech replied 7 years ago.
ok if you are sure every thing is working correctly ,you might have a sealed refrigerant system issue.