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ok you need to take the back panel in the freezer out and defrost the coils with a hair dryer, you have a defrost problem and its blocking the air flow to the fresh food section, can you recheck the model # XXXXX not comming up?
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.
You might find the tag in one of these places: