How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73422
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have a Whirlpool Front Load Washer GHW9400PW0. My problem

Customer Question

I have a Whirlpool Front Load Washer GHW9400PW0.

My problem is that the door lock will not engage, so I keep receiving the DL error code and the washer will not start.

I have turned off power to washer several times, even taken out and reconnected the door latch system.

Any ideas what I can try to fix this problem.
Submitted: 6 years ago.
Category: Appliance
Expert:  Tyler Z. replied 6 years ago.
if you get an F DL then unfortuantely that just means the door latch assembly needs to be replaced. There isn't much you can do to get the old one working. Here is a link to the part you will need to order and replace.


Customer: replied 6 years ago.
I've already replaced the door latch recently after a similar but opposite problem. The washer would start, but then fail mid wash leaving the door locked (same DL code) and no way to open. I would take off the bottom cover and reach up and manually pull the latch open and then try agin.

This is why I doubt that it is a door latch problem, but rather something with another part of the electronics.

Is your only solution to replace the door latch again?
Expert:  Tyler Z. replied 6 years ago.
well you are correct, the main CCU or "central control unit" could cause this issue as well but there is no way to test because there is a ptc sensor in the door latch but there is no reason to assume it's bad unless you have circumstances like you are having. The control board is about $200 and the latch is about 1/4th of that so I would replace the latch first.

Related Appliance Questions