How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bob L Your Appl Pal Your Own Question

Bob L Your  Appl Pal
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7391
Experience:  23 Years Major Appliance Repair
14958677
Type Your Appliance Question Here...
Bob L Your Appl Pal is online now
A new question is answered every 9 seconds

I have a Ge Profile side by side fridge. We often find the

Resolved Question:

I have a Ge Profile side by side fridge. We often find the icecube tray with a frozen stream of ice coming off of the bottom onto the shelf just below. The ice cubes in the dispensor are either melted and then frozen or water leaked into the ice cube container and then froze. The ice cube maker was recently replaced by direction of GE rep at customer service and it did not fix the problem. Any ideas what it could be?
Submitted: 4 years ago.
Category: Appliance
Expert:  Bob L Your Appl Pal replied 4 years ago.
Hi Welcome to The Just Answer Appliance Category..My name is XXXXX XXXXX to working with you Today on your appliance repair problem..Your problem is most likely the water inlet valve...What happens is it is slowly trickling water out into the ice tray..The valve is not shutting off completely after it fills the ice tray...Very common problem...Replace the inlet valve...
Customer: replied 4 years ago.
Where is the inlet valve located and is it an easy replacement? I replaced the ice maker my self and am a mechanic of sorts, rebuilt cars, motors, and fixed my own appliances in the past. Richard
Expert:  Bob L Your Appl Pal replied 4 years ago.
Then you should have no problem replacing the inlet valve...If you go to the back of the fridge...Follow the plastic waterline from the ice maker down to the bottom of fridge...It will connect directly to the water valve...Its just a matter of disconnecting the waterlines ...Then disconnecting the plastic power terminals....
Customer: replied 4 years ago.

Ok, unit looks to be light blue in color with water line going down from filter at top of fridge. one clear line going to water dispensor and a black plastic line going to ice cube maker at top of fridge on back side. Looks to be one hex screw holding it in place with the need to remove the 3 plastic lines I mentioned above. I gather it is an easy part to get from an appliance service center or can I get it ordered online and from whom.

 

Richard

Expert:  Bob L Your Appl Pal replied 4 years ago.
If you can find a model number i can look it up for you and give you the exact part number...
Customer: replied 4 years ago.
Model#PSH23P55D SV Serial#2H401870
Expert:  Bob L Your Appl Pal replied 4 years ago.

Your model number is XXXXX you click on the link below it will take you to the part and also a website where you can order online...Thanks Bob

 

Inlet Valve

Customer: replied 4 years ago.

Thanks.....you were a big help. I hope you have a good day of work tomorrow.

 

Richard

Expert:  Bob L Your Appl Pal replied 4 years ago.
You are welcome..Once you use the accept option please take the time to leave some feedback...Goodluck on your repair...Thanks Bob
Bob L Your Appl Pal, Home Appliance Tech
Category: Appliance
Satisfied Customers: 7391
Experience: 23 Years Major Appliance Repair
Bob L Your Appl Pal and 7 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Bob L Your  Appl Pal
Bob L Your Appl Pal
Appliance Technician
7391 Satisfied Customers
23 Years Major Appliance Repair