How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bernard S. Your Own Question
Bernard S.
Bernard S., HD TV, Large Appliance Sales
Category: Appliance
Satisfied Customers: 1220
Experience:  27 Years Managing Stores, Operations and Selling Appliances
Type Your Appliance Question Here...
Bernard S. is online now
A new question is answered every 9 seconds

My Maytag Neptune Washer door is locked and I am unable to

Resolved Question:

My Maytag Neptune Washer door is locked and I am unable to open it. Is there a reset button I can push to get my clothes out?
Submitted: 6 years ago.
Category: Appliance
Expert:  Bernard S. replied 6 years ago.
Hi my1bf4b,

Thank you for using Just Answer.

Here is how to open the door -

To gain access to the cable, removal of the dispenser bezel is necessary. Once removed, the cable is exposed. By carefully applying both a steady
pull of the access cord and opening force to the door, the wax motor is overridden and the sliding gear is pulled from right to left away from engagement with the rotating gear.
Thus, allowing the rotating gear to release the wire loop of the door.

NOTE: When the cord is released, the lock will return to a locked position (Figure 5-8).

Please let me know if you would like more information and/or clarification.

Bernard S. and other Appliance Specialists are ready to help you

Related Appliance Questions