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My Maytag Neptune Washer door is locked and I am unable to

Answered by:Bernard S.
HD TV, Large Appliance Sales
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Customer Question

My Maytag Neptune Washer door is locked and I am unable to open it. Is there a reset button I can push to get my clothes out?

Optional Information:
Make: Neptune
Model: (P)MAH5500BWW

Already Tried:
UNPLUGGED IT AND PLUGGED IT BACK IN. NOTHING HAPPENS

Submitted: 1177 days and 13 hours ago.

Category: Appliance

Value: $24

Status: CLOSED

Accepted Answer

Expert: Bernard S. replied1177 days and 13 hours ago.

Hi my1bf4b,

Thank you for using Just Answer.

Here is how to open the door -

To gain access to the cable, removal of the dispenser bezel is necessary. Once removed, the cable is exposed. By carefully applying both a steady
pull of the access cord and opening force to the door, the wax motor is overridden and the sliding gear is pulled from right to left away from engagement with the rotating gear.
Thus, allowing the rotating gear to release the wire loop of the door.

NOTE: When the cord is released, the lock will return to a locked position (Figure 5-8).

Please let me know if you would like more information and/or clarification.

bernie

Expert Type	HD TV, Large Appliance Sales
Category:	Appliance
Pos. Feedback:	100.0 %
Accepts:	657
Answered:	3/29/2010

Experience: 27 Years Managing Stores, Operations and Selling Appliances

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