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Is there frost on the back panel of the freezer?
Also can you get the model number from the inside of the fresh food section, please?
There is no frost.
model# XXXXX SA
Yes, I can hear the fan
Do you hear a clicking from the back of the unit?
Are you able to remove the back panel of the freezer?
If so let me know if there is any frost on the coils.
No frost just wet
It sounds like the main control is going bad. Because the fan inside is turning off also. The control is the most likey cause but it may have a bad compressor. The link below will get you to parts. The board is not cheap and I would like to help you make sure but live electric measurements and resistance measurements have to be taken. It may be best to have a tech out to confirm the board.
Click here for part look up
#801 on the look up is the control board. It is located on the back of the unit behind the panel just below center of the unit.
It can be one of the fans, the compressor or the transformer on the control board. Some times the damper can make that noise also. The ice maker can also make a hum noise when filling. Can you let me know what they find? Also GE is fairly expensive, and if your unit is more that 5-years old there is likely no warranty left on any parts. You may want to ask a buddy or neighbors if they have had good luck with a local or smaller service company. This would save you some money.
Thank you again...
GE said they would waive their 89.00 service fee if we had them fix it. Do you think I should cancel and find a local service person? Thanks for feedback and appreciate your honesty.
Ok, GE guy came today and when he took the back panel off today the bottom part was frozen. He said we had a freeon leak in a coil and the vaporizer was bad. Needles to say, we are buying a new refrigerator and it won't be another GE product.
Thanks again for your help.
Sorry it was the end of the line for the unit. Nothing is built like it used to be. Let me know if you have any questions for or about the new unit.