How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a GE TPX24PRY refer with ice and water through the door..m

Resolved Question:

I have a GE TPX24PRY refer with ice and water through the door..m the water supply tube in the freezer that supplies the ice maker came loose and water kept dumping into the freezer box. After cleaning yp the mess I reinserted the plastic supply tube into the hole at the back of the freezer and watched for leaks.. it is still leaking into the box. Should I use a food grade silicone to seal the tube in place?
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
is the water continuing to come in after the ice maker is full? does the water come up over the cup on the back of the ice maker?
Customer: replied 4 years ago.
No the water comes in when the ice maker dumps its ice into the bin.. and it is making ice so the cup is not frozen (that has happened before) it is leaking where the supply tube goes through the back wall.. I was surprised it was a removable supply tube.. but it appears that it needs to be sealed into the hole.. could that be what I need to do?
Expert:  Bryan replied 4 years ago.
Part 298708 this is the part that goes through the freezer back wall and its possible the rubber it stretched so it doesn't seal around this, Part 298208these are never glued in or sealed , they depend on being tight because of the rubber that comes in through the back, I don't suppose a little silicone on the tube would hurt it, check the rubber for cracks, you can pull this out through the back and check it, let me know, thanks Bryan
Customer: replied 4 years ago.
Lost internet.. satellite and we are getting mixed bag of rain/snow.. back now.. can I just pull the connection out the back of the refrigerator? It almost looks like the water froze in the tube inside the freezer and thus the next time the ice maker called for water to fill the tray, the incoming water blew the tube out of the hole .. when I removed the tube it was blocked by frozen water and just barely in the water supply hole in the back wall of the freezer.. for some reason the water is remaining in the tube and freezing.. the ice tray fill cup does not seem to be blocked.. maybe there is too much water and it backs up into the supply tube?? Don't know.. when I insert the supply tube into the hole it does seem tight..
Expert:  Bryan replied 4 years ago.
most likely your fill valve is dripping and not closing tight, this will cause the tube to freeze up, Part(NNN) NNN-NNNN width=this is the normal cause for your problem, you can order a new valve@ http://www.repairclinic.com/SSPartDetail.aspx?s=t-TPX24PRY-%3d%3di1032629&PartID=1032629 thanks Bryan
Customer: replied 4 years ago.
OK .. where is it and how do I remove ice maker to replace.. and I do accept your answer.. seems to make sense
Expert:  Bryan replied 4 years ago.
well this is in the back of the refrigerator where the water line connects, very easy to replace, two screws two plug in connectors and three hoses, if you accept its the only way I get paid, thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 6 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions