I have a Delonghi ESAM5500 and keep getting error insert the grounds container even though it's there - comes in middle of cycle with the infuser moved upwards
Make: Delonghi Model: ESAM5500
Turning off and cleaning and restarted goes through warm up cycle with breaks and replace the grounds container coming up each time it stops. System appears to be flooding so presumably infuser is not fuly sealing
Below you will a few things to try. I found a manual for your Delonghi, and inside it did not give the specific solution but it did give these solutions to try first. If these do not solve the problem please let me know and I will try to find the solution. If this does solve the problem please click the green accept button. Thank you and good luck.
Cleaning the infuserThe infuser must be cleaned at least once a
Important! The infuser (A8) may not be
removed when the appliance is on. Do not attempt
to use force to remove the infuser as this could
damage the machine.
1. Turn the machine off.
2. Open the service door (fig. 24);
3. Remove the drip tray and grounds container
4. Press the two red release buttons inwards and
at the same time extract the infuser (fig. 28).
Important! Do not use washing up liquid to
clean the infuser (A8). The detergent would remove
the lubricant applied to the inside of the piston,
causing the infuser to seize up and become unusable.
5. Soak the infuser in water for about 15 minutes,
6. After cleaning, replace the infuser (A8) by sliding it onto the internal support and pin at the bottom, then push the PUSH symbol fully in until it clicks into place.
Cleaning the coffee grounds
1. Clean the grounds container (A9) each time
you empty it using a damp cloth and a little
mild washing up liquid.
2. Try removing the toughest coffee encrustations
with a toothpick.
If this is not sufficient, soften the encrustations
by soaking the grounds container in
water for a few minutes.
Cleaning the water tank
1. Clean the water tank (A7) regularly (about
once a month) with a damp cloth and a little
2. Clean to remove all washing up liquid residues,
then rinse the water tank thoroughly.
Cleaning the drip tray
it using a damp cloth and a little mild washing
Cleaning the spouts
1. Clean the nozzle (A15), ideally each time the
coffee maker is used, with a sponge or cloth
2. Check regularly (about once a month) that the
holes in the coffee spout (A14) are not blocked.
If necessary, remove coffee deposits with
a toothpick (fig. 26), sponge or stiff bristled
Cleaning the coffee feed funnel
pre-ground coffee feed funnel is not blocked.
If necessary, remove coffee deposits with a
Cleaning the inside of the machine
1. Check regularly (about once a week) that the
inside of the machine is not blocked.
toothpick, sponge or stiff bristled kitchen
2. Remove the residues with a vacuum cleaner
PROBLEM POSSIBLE CAUSE REMEDY
DISPLAYED MESSAGE POSSIBLE CAUSE REMEDY
FILL TANK! • The water tank is empty or
and/or insert it correctly,
pushing it as far as it will go
until it clicks into place.
GROUND TOO FINE ADJUST
Insert water spout and press
the coffee runs off too
knob one click
towards the 7.
press the button and
run off water from the
spout for a few seconds
INSERT WATER SPOUT! • The water spout is not
inserted or is inserted
EMPTY GROUNDS CONTAINER • The grounds container (A9)
and clean, then replace.
Important: when removing
the drip tray, the grounds
container MUST be emptied,
even if it is not completely
full. If this is not
done, when you make the
next coffees, the grounds
container may fill up more
than expected and clog the
INSERT GROUNDS CONTAINER
container has not been
insert the grounds container.
INSERT MILK CONTAINER! • The milk container is not
ADD PRE-GROUND COFFEE! • The "pre-ground coffee"
function has been selected
without placing any preground
coffee in the funnel.
to the funnel or select the
"coffee beans" function.
INSERT INFUSER ASSEMBLY! • The infuser has not been
replaced after cleaning.
in the paragraph
"Cleaning the infuser".
CLOSE DOOR! • The service door is open • Close the service door.
FILL BEANS CONTAINER! • The coffee beans have run
GENERAL ALARM! • The inside of the appliance
is very dirty.
appliance thoroughly, as
described in the section
"Cleaning and maintenance".
If the message is still
displayed after cleaning,
contact a service centre.
DESCALE! • This indicates the presence
of limescale in the machine.
described in the "Descaling"
section needs to be performed
as soon as possible.
LESS COFFEE! • The ground coffee funnel is
too much ground coffee
has been added.
help of a knife, as described
in the section "Cleaning the
funnel to add coffee"..
reduce the quantity of
ground coffee, then run-off
the coffee again.
The coffee runs out too
knob one click anticlockwise
towards the 1
while the coffee mill is in
operation (fig. 7). Avoid turning
the grinding coarseness
otherwise when you select
2 cups, the coffee may run
out in drips.
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact a Technical Assistance centre.
The coffee is not hot • The cups have not been
down because 2/3 minutes
have elapsed since the last
coffee was made.
them in hot water or leaving
them to rest for at least 20
minutes on the cup warmer
the infuser by pressing the
button (fig. 29).
The coffee is not creamy
towards the 1 while the coffee
mill is in operation (fig.
espresso coffee makers.
The coffee runs out too slowly
or in drips.
knob one click clockwise
towards the 7 while
the coffee mill is in operation
(fig. 7). Continue one
click at a time until coffee
run-off is satisfactory.
Replacing the filter ("Reset water
When the red light comes on, the filter must
1. Extract the exhausted filter and replace with a
2. Press the P button to enter the menu;
3. Turn the selection knob until "Reset Water
Filter" is displayed;
4. Press the button; >ok (looks like water spout with water coming out)
5. The message "Confirm?" is now displayed.
6. Press the button >ok (looks like water spout with water coming out) to confirm (or the esc < button to cancel the operation);
I hope the information I have provided to you was helpful, if so please click the GREEN accept button. Bonuses and positive feedback are greatly appreciated. If you need further assistance, please contact me and I will respond ASAP.
Have taken these steps (have that manual) infuser is trapped at the top of the travel and won't come down. Presume not sealing at top and seeing coffee grounds
i have spent 4 hrs looking for parts and repair manuals for your espresso machine and can not find any thing that will help figurer out what the problem is with your machine.
I have maid numerics phone calls and still nothing but i did find a web site thats all tray do is fix espresso makers.
ps. for the price you paid for that machine i would go to where you got it and demand a
repair manual parts list and insulation guide phone number for parts and repair
i am sorry that i can not help you with your problem but there si nothing ells i can do you
please let me know if you get it fix thank you for using just answer
and i am truly sorry
I hope the information I have provided to you was helpful, if so please click the GREEN accept button as this is how I get paid to answer your questions . Bonuses and positive feedback are greatly appreciated. If you need further assistance, please contact me and I will respond ASAP.