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Dave B.
Dave B., Home Appliance Technician
Category: Appliance
Satisfied Customers: 20
Experience:  Employee of S.E. Thomas Appliances 4 years certified tech.
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I have a Delonghi ESAM5500 and keep getting error insert the

Customer Question

I have a Delonghi ESAM5500 and keep getting error insert the grounds container even though it's there - comes in middle of cycle with the infuser moved upwards
Submitted: 4 years ago.
Category: Appliance
Expert:  Dave B. replied 4 years ago.

Hello,

Below you will a few things to try. I found a manual for your Delonghi, and inside it did not give the specific solution but it did give these solutions to try first. If these do not solve the problem please let me know and I will try to find the solution. If this does solve the problem please click the green accept button. Thank you and good luck.

Cleaning the infuserThe infuser must be cleaned at least once a

month.

Important! The infuser (A8) may not be

removed when the appliance is on. Do not attempt

to use force to remove the infuser as this could

damage the machine.

1. Turn the machine off.

2. Open the service door (fig. 24);

3. Remove the drip tray and grounds container

(fig. 25);

4. Press the two red release buttons inwards and

at the same time extract the infuser (fig. 28).

Important! Do not use washing up liquid to

clean the infuser (A8). The detergent would remove

the lubricant applied to the inside of the piston,

causing the infuser to seize up and become unusable.

5. Soak the infuser in water for about 15 minutes,

then rinse.

6. After cleaning, replace the infuser (A8) by sliding it onto the internal support and pin at the bottom, then push the PUSH symbol fully in until it clicks into place.

Cleaning the coffee grounds

container

1. Clean the grounds container (A9) each time

you empty it using a damp cloth and a little

mild washing up liquid.

2. Try removing the toughest coffee encrustations

with a toothpick.

If this is not sufficient, soften the encrustations

by soaking the grounds container in

water for a few minutes.

Cleaning the water tank

1. Clean the water tank (A7) regularly (about

once a month) with a damp cloth and a little

mild washing up liquid.

2. Clean to remove all washing up liquid residues,

then rinse the water tank thoroughly.

Cleaning the drip tray

  • Clean the drip tray (A11) each time you empty

it using a damp cloth and a little mild washing

up liquid.

Cleaning the spouts

1. Clean the nozzle (A15), ideally each time the

coffee maker is used, with a sponge or cloth

(fig. 21).

2. Check regularly (about once a month) that the

holes in the coffee spout (A14) are not blocked.

If necessary, remove coffee deposits with

a toothpick (fig. 26), sponge or stiff bristled

kitchen brush.

Cleaning the coffee feed funnel

  • Check regularly (about once a month) that the

pre-ground coffee feed funnel is not blocked.

If necessary, remove coffee deposits with a

kitchen knife.

Cleaning the inside of the machine

1. Check regularly (about once a week) that the

inside of the machine is not blocked.

If necessary, remove coffee deposits with a

toothpick, sponge or stiff bristled kitchen

brush.

2. Remove the residues with a vacuum cleaner

PROBLEM POSSIBLE CAUSE REMEDY

TROUBLESHOOTING and

DISPLAYED MESSAGES

DISPLAYED MESSAGE POSSIBLE CAUSE REMEDY

FILL TANK! • The water tank is empty or

positioned incorrectly.

  • Fill the tank with water

and/or insert it correctly,

pushing it as far as it will go

until it clicks into place.

GROUND TOO FINE ADJUST

MILL!

Insert water spout and press

ok

  • The grinding is too fine and

the coffee runs off too

slowly.

  • The machine is not able to

make coffee.

  • Turn the grinding adjustment

knob one click

towards the 7.

  • Insert the hot water spout,

press the button and

run off water from the

spout for a few seconds

INSERT WATER SPOUT! • The water spout is not

inserted or is inserted

incorrectly.

  • Insert the hot water spout.

EMPTY GROUNDS CONTAINER • The grounds container (A9)

is full.

  • Empty the grounds container

and clean, then replace.

Important: when removing

the drip tray, the grounds

container MUST be emptied,

even if it is not completely

full. If this is not

done, when you make the

next coffees, the grounds

container may fill up more

than expected and clog the

machine.

INSERT GROUNDS CONTAINER

  • After cleaning, the grounds

container has not been

replaced.

  • Open the service door and

insert the grounds container.

INSERT MILK CONTAINER! • The milk container is not

inserted.

  • Insert milk container.

ADD PRE-GROUND COFFEE! • The "pre-ground coffee"

function has been selected

without placing any preground

coffee in the funnel.

  • Add the pre-ground coffee

to the funnel or select the

"coffee beans" function.

41

GB

INSERT INFUSER ASSEMBLY! • The infuser has not been

replaced after cleaning.

  • Insert the infuser as described

in the paragraph

"Cleaning the infuser".

DISPLAYED MESSAGE POSSIBLE CAUSE REMEDY

CLOSE DOOR! • The service door is open • Close the service door.

FILL BEANS CONTAINER! • The coffee beans have run

out.

  • Fill bean container

GENERAL ALARM! • The inside of the appliance

is very dirty.

  • Clean the inside of the

appliance thoroughly, as

described in the section

"Cleaning and maintenance".

If the message is still

displayed after cleaning,

contact a service centre.

DESCALE! • This indicates the presence

of limescale in the machine.

  • The descaling procedure

described in the "Descaling"

section needs to be performed

as soon as possible.

LESS COFFEE! • The ground coffee funnel is

clogged.

  • Too many coffee beans or

too much ground coffee

has been added.

  • Empty the funnel with the

help of a knife, as described

in the section "Cleaning the

funnel to add coffee"..

  • Select a milder taste or

reduce the quantity of

ground coffee, then run-off

the coffee again.

42

The coffee runs out too

quickly.

  • The coffee is ground too

coarsely.

  • Turn the grinding adjustment

knob one click anticlockwise

towards the 1

while the coffee mill is in

operation (fig. 7). Avoid turning

the grinding coarseness

regulator excessively

otherwise when you select

2 cups, the coffee may run

out in drips.

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact a Technical Assistance centre.

The coffee is not hot • The cups have not been

preheated.

  • The infuser has cooled

down because 2/3 minutes

have elapsed since the last

coffee was made.

  • Heat the cups by rinsing

them in hot water or leaving

them to rest for at least 20

minutes on the cup warmer

tray.

  • Before making coffee, heat

the infuser by pressing the

button (fig. 29).

The coffee is not creamy

enough

  • The coffee is ground too

coarsely.

  • La miscela del caffè non è

adatta.

  • Turn the grinding adjustment

knob one click anticlockwise

towards the 1 while the coffee

mill is in operation (fig.

7).

  • Use a type of coffee for

espresso coffee makers.

The coffee runs out too slowly

or in drips.

  • The coffee is ground too

finely.

  • Turn the grinding adjustment

knob one click clockwise

towards the 7 while

the coffee mill is in operation

(fig. 7). Continue one

click at a time until coffee

run-off is satisfactory.

 

Replacing the filter ("Reset water

filter")

When the red light comes on, the filter must

be replaced:

1. Extract the exhausted filter and replace with a

new one;

2. Press the P button to enter the menu;

3. Turn the selection knob until "Reset Water

Filter" is displayed;

4. Press the button; >ok (looks like water spout with water coming out)

5. The message "Confirm?" is now displayed.

6. Press the button >ok (looks like water spout with water coming out) to confirm (or the esc < button to cancel the operation);

I hope the information I have provided to you was helpful, if so please click the GREEN accept button. Bonuses and positive feedback are greatly appreciated. If you need further assistance, please contact me and I will respond ASAP.

Thank you

 

Customer: replied 4 years ago.
Have taken these steps (have that manual) infuser is trapped at the top of the travel and won't come down. Presume not sealing at top and seeing coffee grounds
Expert:  Dave B. replied 4 years ago.

Hello

i have spent 4 hrs looking for parts and repair manuals for your espresso machine and can not find any thing that will help figurer out what the problem is with your machine.

I have maid numerics phone calls and still nothing but i did find a web site thats all tray do is fix espresso makers.

www.espresso-doctor.com

ps. for the price you paid for that machine i would go to where you got it and demand a

repair manual parts list and insulation guide phone number for parts and repair

i am sorry that i can not help you with your problem but there si nothing ells i can do you

please let me know if you get it fix thank you for using just answer

and i am truly sorry

Expert:  Dave B. replied 4 years ago.

I hope the information I have provided to you was helpful, if so please click the GREEN accept button as this is how I get paid to answer your questions . Bonuses and positive feedback are greatly appreciated. If you need further assistance, please contact me and I will respond ASAP.

Thank you

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