How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 77710
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Kenmore wall oven model 790.41392403. Upper oven does not

Resolved Question:

Kenmore wall oven model 790.41392403.

Upper oven does not heat; lower oven works fine.

If possible please indicate cause of problem and replacement part required, if any.

Do you stock the service manual for this oven?

Thank you.

Jean-Pierre Harrison
Submitted: 7 years ago.
Category: Appliance
Expert:  Tyler Z. replied 7 years ago.
have you tried broil on the upper oven? Does broil work?
Customer: replied 7 years ago.
Neither broil nor bake functions work.
Expert:  Tyler Z. replied 7 years ago.
ok then that means you either have a bad relay on your control board and will need a new one, or more likely you have a tripped high limit switch. To access the high limit switch you actually need to uninstall the oven (I know it's in the wall so it's not a task for everyone) and remove the top and back panel. There is a 1" round device usually black with a tiny red button on it and 2 wires going to it. Push the red button hard and if it clicks, it will reset and start heating again.
Tyler Z. and other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Thank you.

Do you have the replacement control board if necessary for replacement?
Expert:  Tyler Z. replied 7 years ago.
we don't carry parts but if you needed the bord you could order it at searspartsdirect.com
Tyler Z. and other Appliance Specialists are ready to help you