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Hi my name is XXXXX XXXXX previous expert has opted out working with you on this problem, I ma be able to help, Can I get the complete serial number from the door area of the machine?
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Thanks for responding. The serial # XXXXX XXXXX It's only 1.5 years old. I have to leave for work but I will respond when I get home. I'm at pacific time.
Actually, myself or my husband will be available intermittantly throughout the day so a response would be appreciated. We may not be able to get right back but would like to be trying to get this resolved today if possible. Thank you
On the front of the machine all the way at the bottom of it, you will see 3 screws that can be removed to get access to the drain pump, when this cover is removed you will see the pump with a clean out plug, you can remove this plug by hand and make sure that it is not clogged up, be prepared for water to come out of it, then reinstall and try it again, if this done fix the problem you will need to replace the pump, however most likely a cleaning of the filter will do it for you..
Bonuses are welcome if I have helped you a lot, however they are not mandatory
Sorry, unable to attempt washer fix today. We will try tomorrow and hopefully we'll get it fixed. We plan on trying your suggestion.
No problem, let me know.
OK, We cleaned out the drain out plug. It was pretty junky (wet linty stuff, gravel, etc) We obviously had to drain out all the water as well. So I put approx. 4 articles of the wet clothing and ran the rinse and spin, with the extra rinse option (per manual) and when that seemed to do no good, I tried to run it through like a regular wash cycle. It seemed to run at first, then completely black on the panel. Now I try to run another load and it won't do anything. I can't believe this washer is only 1.5 yrs old.
This is not good, you cannot get the unit to turn on at all now?
When you put it into drain and spin does the door lock?, also can you hear any humming noises from underneath?
The pump may be jammed with something, you may need to remove the pump and make sure that it is clean real good, otherwise you need to replace it with part number W10130913, You can order the parts you need from the following places, http://www.apwagner.com/, http://www.repairclinic.com/, or http://www.partstore.com/, all of these places offer easy returns and reasonable prices for their items.
The pump on this model should be held on with one screw, then the 2 clamps for the hoses, If the impeller did not get damaged and if there is something blocking it from spinning and removing the offending item, it may work, however not always will this be the case. You may still end up replacing the pump..
If you have it out, just make sure that the impeller turn freely and nothing is inside..
A bobby pin will do it, yes it is magnetic drive so it should do that..
I am not sure what you are talking about, but there should be no problem with it, try it and see if it works..
While I'm waiting to see if that works, do you know of any quick fix for a Maytag microwave where the plate doesn't rotate. The middle piece is not broken, and the control button on the panel is set to spin. I will increase your monies.
No problem we worked a long time on this problem haven't we???
Works great. Thanks so much. Now I know what an impeller is! I will recommend you. Thanks for your timeliness and for sticking with me. You should have received $30 instead of the $14.
Thank you, Cindy
Your welcome, Thank You