How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask esequiel walker Your Own Question

esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
15396620
Type Your Appliance Question Here...
esequiel walker is online now
A new question is answered every 9 seconds

We installed a Whirlaway 391 wate disposal unit about 5 years

Customer Question

We installed a Whirlaway 391 wate disposal unit about 5 years ago. Since then it has worked well until about a week ago. The waste matter suddenly stopped clearing from the bowl. The motor still runs fine and the waste is distributed to the side of the bowl. Water is dispersed well. I had a plumber look at the unit but he could find nothing wrong. He suggested the cutters may be blunt and I should consider installing a new unit. This does not seem logical to me as it worked fine one minute and 10 minutes later it had ceased to work whereas I would have expected a gradual deterioration if there was a bluntness issue although the waste left in the bowl does appear to be quite large e.g orange peel about onecm sq. Any suggestions as to apossible cause. Stuart
Submitted: 4 years ago.
Category: Appliance
Expert:  esequiel walker replied 4 years ago.
hi ok we need to see that the blades are not jammed up due to rust and wear and tear ,that is normally what happens can you get a screw driver or something to spin the blades they shouldnot be getting stuck unless rust is playing a factor
Customer: replied 4 years ago.
Yes blades do not appear to be jammed and can be spun quite easily
Expert:  esequiel walker replied 4 years ago.
have you checked for maybe a plumbing issue because everything should go through
Customer: replied 4 years ago.

Yes I had a plumber check the unit last week and he could find nothing wrong. There seems to be no blockage as liquids disperse very freely. There is no sign at all of rust. It just seems that the waste material is not being cut small enough to disperse

 

Expert:  esequiel walker replied 4 years ago.
hi the only thing is the disposal itself nothing else
Customer: replied 4 years ago.
Yes. The waste matter just remains in the bowl and does not disperse
Expert:  esequiel walker replied 4 years ago.
i dont think the blades are spinning enough to shoot the waste and all down
Customer: replied 4 years ago.
If that is correct what remedial action do I need to take? When I look down into the the unit with the motor running the waste is forced to the side of the bowl but does dot pass through and disperse. I aso sense that there is less vibration from the unit when it is running then there used to be
Expert:  esequiel walker replied 4 years ago.
yes that makes sense to what im saying , the only action would be replace the unit
Expert:  esequiel walker replied 4 years ago.
pressing accept vfor my help pays me any questions
Customer: replied 4 years ago.
I have had another look at the unit while it is running and it appears to turning as fast as it ever did. The waste is definitely being pushed to the side of the bowl and with the rubber out of the sink the blades are turning fast enough to throw much of the the waste back up into the sink
Expert:  esequiel walker replied 4 years ago.
ok so what do u think
Customer: replied 4 years ago.

The plumber thought it was operating OK with no blockage. The only thing he thought was that the blades may be blunt and not cutting the waste small enough for it to disperse. Is that possible and can the blades be sharpened. Is the anything inside the unit that could cause it to run slower that it Should?

I have to go out for about 90 minutes and will reply to your response once I return.

Thanks Stuart

Expert:  esequiel walker replied 4 years ago.
sir i dont know of any place to just buy the blades just a complete unit. with warranty.
Customer: replied 4 years ago.
One final question. Would there be any point in me removing the unit from under the sink and are any special tools required. If so is there anything I can check to establish whether the unit is operating correctly?

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
esequiel walker
esequiel walker
4650 Satisfied Customers
my father has an appliance repair business for over 30 yrs i have 18 yrs exp