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esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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I own a Kenmore Elite Trtio refridgerator and I have a ER1F

Resolved Question:

I own a Kenmore Elite Trtio refridgerator and I have a ER1F message. I have owned this appliance for 2 yrs. So far I have tried to disconnect the appliance, and once I do that the error message goes away, but after a while it comes back. Any suggestions? Thanks. Rikki B.
Submitted: 7 years ago.
Category: Appliance
Expert:  esequiel walker replied 7 years ago.
is everything cooling fine, is the freezer ok is the fresh food ok, is the fan in the freezer runinning
Customer: replied 7 years ago.
Yes everything is cooling fine and the freezer is freezing good as well. I did notice that when the doors are open and I press the two top buttons the lights turn off, but the fan does not turn on like it usually does.
Expert:  esequiel walker replied 7 years ago.
yes that fan should turn on. we need to remove that freezer backwall these fans are very delicate and go out real easy. im sure the fan is bad common issue
Customer: replied 7 years ago.
When you mean backwall freezer, do you mean that I have to remove the bottom drawer and then pull out the wall?
Expert:  esequiel walker replied 7 years ago.
hi yes the freezer is in bottom so we need to remove the back cover in the freezer
Customer: replied 7 years ago.
Okay, will do and will advise if I have additional questions. Thanks.
Expert:  esequiel walker replied 7 years ago.
yes no problem ill be here .pressing accept pays me thanks ill be here
esequiel walker and 5 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.

Does this thing have to fans?

Customer: replied 7 years ago.
Okay, there are two fans. One in the middle and one to the left side. The one on the left side does not turn on, but for a few seconds it turned on, but when I touch the fan it turned off. Does this mean I still need to replace it?
Expert:  esequiel walker replied 7 years ago.
yes it should stay on ,replace it
Customer: replied 7 years ago.
Great, thanks. You have been so much help.
Expert:  esequiel walker replied 7 years ago.
your welcome
Customer: replied 7 years ago.
The middle fan has stopped working, is this because we had the door open for long time or should we replace that one too?
Expert:  esequiel walker replied 7 years ago.
hi yes it has a actual computer board it . it will start again
Customer: replied 7 years ago.
Thanks.
Expert:  esequiel walker replied 7 years ago.
no problem