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esequiel walker
esequiel walker, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4670
Experience:  my father has an appliance repair business for over 30 yrs i have 18 yrs exp
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Have a Kenmore Front Load Washer - door lock mechanism doesnt

Customer Question

Have a Kenmore Front Load Washer - door lock mechanism doesn't seem to be working. Washer wont start and get the following error message - f - dl
Submitted: 7 years ago.
Category: Appliance
Expert:  esequiel walker replied 7 years ago.
hi when you start the machine does the door lock make a click sound
Customer: replied 7 years ago.
Yes it just clicks and then nothing happens Then error message comes up - f - dL
Expert:  esequiel walker replied 7 years ago.
hi try this when it finishes you will exactly what code is going on let me know . On the front of the washer push "drain & spin", next on the right is "speed spin" push that until you reach NO SPIN.
2. Then push the "options" button 4 times within 5 seconds.
It should now go into diagnostic mode. You should see a code like this: C:00. At this time the door should lock if the washer is working properly. It will then advance through C:00-C:08. Each different code should go as follows:

C:00 activated and door should lock.
C:01 some water should start to fill into the tub from cold side
C:02 distribution system is set to pre-wash? (I didn't get what this meant either)
C:03 water will fill from the hot side
C:04 drum turns clockwise (not very long)
C:05 may continue to rotate clockwise, mine stopped and rotated counter-clockwise
C:06 drum stops and water drains out.
C:07 drum turns at high speed for 15 seconds
C:08 finishes diagnostic.
Customer: replied 7 years ago.
Ok didn't get past C:00 - error messsage came back up - dL - F
Expert:  esequiel walker replied 7 years ago.
hi ok it states that the door lock needs replacing if the computer doesnt sense it locked it wont start the cycle..
esequiel walker and 2 other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Ok - was afraid of that - just had it replaced a few months ago. Thanks for the help.
Expert:  esequiel walker replied 7 years ago.
you are welcome. where ever you bought it take it back must have warranty also same that dianostic chart to dianose your own machine in the future