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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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i have a whirlpool stainless steel GS5SHGXKS00 refrigerator

Resolved Question:

I have a whirlpool stainless steel GS5SHGXKS00 refrigerator that was spitting plastic chips in my glass . well I emptied the ice bend to find a spoon caught in the auger I removed the spoon but now the auger won't turn when you pushthe dispenser lever. what might the problem be now.
Submitted: 4 years ago.
Category: Appliance
Expert:  John replied 4 years ago.

Thanks for the question.

Do you hear a slight hum when you push the button.

Customer: replied 4 years ago.
No there is no sound at all , thats a sound i usually here when the maker is out of ice , but I don't even hear that .
Customer: replied 4 years ago.
what activates the motor is there a connection in the door?
Expert:  John replied 4 years ago.
Yes theres a switch in the door where you push the button.it then send power to the motor but the spoon getting stuck would not burn the switch but its a thing you can check its a pain to get to though.
Customer: replied 4 years ago.
Then what you are saying is the motor is burned out? Is there a way I could test it to make sure
Expert:  John replied 4 years ago.
Yes you can take it out and give it 120 volts on the bench , and if its burnt it will give off a burn smell.
Customer: replied 4 years ago.
Thank you .But is there anyway to test it while in the frig .
Expert:  John replied 4 years ago.

yes if you have a volt meter you can check the motor while its inside the fridge.

Customer: replied 4 years ago.
Once I get to the motor where do I put the leads and what should the meter read.
Expert:  John replied 4 years ago.
The two leads that connect to the motor , you put the two leads on each connection and push the ice button while holding the door switch closed, if the switch is ok the meter should read 120 volts
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 26795
Experience: Appliance repair business owner for over 43 years.
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