Appliance Repair Questions? Ask a Technician for Answers ASAP
The toll free phone number for Jenn-Air, in the U.S. is(NNN) NNN-NNNN It's answered on weekdays from 8 a.m to 8 p.m. EST. Jenn-air's Canadian web address is 'www.jenn-air.ca'. One of these will be able to tell you if Jenn-Air has parts distributor(s) that will ship to you.
This situation is getting to be the rule rather than the exception. There are two ways to get around this. First, go to the website, and click on the 'contact us' button. Usually, you'll be given and toll free phone number and an email option. If you contact the service department personnel, you can usually find out what independent company(s) distribute their parts. You can also type 'jennair appliance parts' in your web browser for similar information.
I'll see what I can turn up, and I'll post back to you, if I find anything helpful.