Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi thanks for the question.
Put in the wash cycle on the low level and tell me if it agitates please
The motor coupler is the problem.This is it here.the cabinet has to be removed to replace the motor coupler.I can send you the video on how to replace the part. It will take a few minutes.
This will help you replace that part, over loading can cause that part to fail