How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Neilwill Your Own Question

Neilwill
Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1274
Experience:  10 years experience appliance repair and installation
Type Your Appliance Question Here...
Neilwill is online now
A new question is answered every 9 seconds

my ge microwave no longer heats my food. its just blowing

Resolved Question:

my ge microwave no longer heats my food. it's just blowing cool air. the last time it worked i was making popcorn. what's the problem?
Submitted: 4 years ago.
Category: Appliance
Expert:  Neilwill replied 4 years ago.
Hi ya herb,

Most likely the Magnetron tube is burned out.
This is what creates the heat and the major component in the microwave.
cost about $200. to replace.

Sears Parts

Magnetron

Part for GE, Model # XXXXX

Number: 12664FTKIT $64.99 ....Plus service $79 - $100.


Recommended quantity
Here is an interesting report I just read! Repair or replace? When to pull the plug on your old microwave
Typically, you'll also find a troubleshooting section for more-serious problems
in the owner's manual. Should you pay for a repair or buy a new model?The answer depends mostly on the age of your microwave,how much you bought it for,and the cost of the repair. Follow these guidelines:
 
When a repair makes sense. If your microwave is under warranty or less than four years old ,paying for a repair makes sense.Note that microwave under warranty might require service from a factory-authorized technician;readers have found them on a par with independent repairers.
When a repair might be a wise choice.
If your microwave is out of warranty and is four to seven years old,it might make sense to pay for a repair. Customers generally pay $100 to $200 for a repair.But you might want to buy a new model even at this stage,given that today's models have added features.Higher energy efficiency is another plus: Energy Star-qualified models made after April 28, 2008,are 43 percent more efficient than conventional models built before 2001 and 56 percentmore efficient than those built before 1993.
 
When it pays to replace. The repair costs more than half the price of a comparable new microwave.Data also shows that it doesn't pay to fix a less-expensive microwave eight or more years old. Thanks to better recycling programs, less than 10 percent
of microwaves you replace are likely to end up in a landfill.

Neilwill, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1274
Experience: 10 years experience appliance repair and installation
Neilwill and 5 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
is this something i can change myself? where is it located inside the microwave?
Expert:  Neilwill replied 4 years ago.
Hi ya Herb,

Don't do it.

This is not a home handy person fix.

Microwaves are inherently dangerous to service. Internal capacitors can retain a lethal electrical charge ( 15,000Volts )even when the microwave is unplugged.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.