How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a GE Profile Performance top load washing machine that

This answer was rated:

I have a GE Profile Performance top load washing machine that will not agitate. It spins and drains fine. The belt is good too. The model # XXXXX XXXXX serial number, LT141118G. Could the problem be the motor? Thanks.
most likely your drive bell is stripped, this is very common on these , the good news is its only $6.65 @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-WPSF5170W0WW-%3d%3di1195917&PartID=1195917 Part(NNN) NNN-NNNN width=pull the agitator off and you will see this. hope this helps thanks Bryan
Customer: replied 7 years ago.
THanks! So all I have to do is pull the agitator up and I will see this? I have been trying to do that and am wondering if it is bolted in. To be clear, I am pulling up on the agitator in the center of the tub. I have removed the fabric softener piece and am still trying to get the agitator out. Any suggestions?
Customer: replied 7 years ago.
I just got the agitator out and the drive bell too. The drive bell just spins on the splined shaft, but when I pull it up a little bit, it engages. The metal splines are good and it looks like the drive bell is worn.
yep thats it! change that and your all set, thanks Bryan
Bryan and other Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Thanks Bryan! I'll go get one! Tom
Customer: replied 7 years ago.
Thanks Bryan! I'm back in business! Two loads done and lookin good! Thanks very much! Tom
your very welcome, thanks Bryan