How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
22302088
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

My Kenmore Ultra Wash dishwasher is not draining

Resolved Question:

My Kenmore Ultra Wash dishwasher (Model 665) is not draining completely and leaves lots of water in the tub.

So before every wash I have to push drain/cancel before I start the next wash cycle.

There is nothing in the owners manual about this problem. This started to happen only a few months ago.

Can you help?

Thanks

Submitted: 4 years ago.
Category: Appliance
Expert:  Mike replied 4 years ago.
The likely reason why your dishwasher isn't draining is a blockage.
First thing to check is the drain hose. Take the kick panel off from under the door. The drain hose goes from the dishwasher to under the sink. Unhook the drain hose from the dishwasher end and then if you have a garden hose long enough run it into the kitchen plug it into the drain hose and blast some water through the hose to clear any blockage.
If this fails to clear the problem the next place to check is the check valve. This is the part the drain hose hooks up to. Unscrew this and check to make sure there is not a pit or piece of glass blocking it. The check valve will look like this:
Check Valve on a Dishwasher that isn't draining
If you are still having a problem then the last place to check is the pump. Take the lower pray arm off and take the pump apart from inside the dishwasher. Most likely you will find a piece of plastic or broken glass inside the pump.
Customer: replied 4 years ago.

When I push the Drain/Cancel button, the machine empties completely with no problem. How could it do this if there was a blockage?

Expert:  Mike replied 4 years ago.
do you hear the dishwasher draining at the end of the cycle? or does it just go dead? also do you see any lights blinking?
Customer: replied 4 years ago.
Yes I hear the pump but after it washes and the drain cycle is finished it goes into "dry" mode and the next thing I do is open it to remove dishes and there's water in the bottom. It's obviously drained most of the wash/rinse water but leaves enough in the tub to cover the bottom up to the top edge of the drain "pit". And no, there's no blinking lights.
Expert:  Mike replied 4 years ago.

It still sounds like there is a restriction or blockage. The drain system is designed to run a certain amount of time long enough to take the water out of the machine. If there is a slight blockage or restriction and the water does not go out quick enough water will be left inside and you have to run the drain again.

Follow the instructions in my earlier post and you should be good to go :)

Customer: replied 4 years ago.

Thanks. Two last quick questions

Any tricks I ought to know about when taking of the hoses, panels and stuff?

And am I able to print out your instructions from this site?

Thanks again.

Expert:  Mike replied 4 years ago.

You will need a star driver and a set of nut drivers. If you give me the full model no from around the door I will pull you a schematic. will look like this 665.74674847

Customer: replied 4 years ago.
665.15895790
Expert:  Mike replied 4 years ago.
Here is a schematic of the pump assembly that may help you.
Schematic of the dishwasher pump assembly
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience: I have been repairing appliances for 25 years, I run my own appliance repair business.
Mike and 7 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

That's excellent. Thanks.

Expert:  Mike replied 4 years ago.
Your welcome and Thanks!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.