How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

I have a KitchenAide dishwasher thats about 6 years old. I

Customer Question

I have a KitchenAide dishwasher that's about 6 years old. I just recently replaced the top panel and control switch circuit board because the top panel button seal had broken at the "Start" button and was getting almost impossible get the thing started. I ordered the parts from RepairClinic.com and they fit and worked perfectly....for about 5 days, then it wouldn't work at all. It was like the control switch circuit board wasn't getting power. It looked as though the power wires had gotten hot because where they touched the dishwasher insulation (black tar-like substance) it was melted. So I checked the thermal fuse and it had blown. I've ordered a new fuse, but am worried about the cause
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
well if the wires were shorting out and melted and it blew the thermal fuse you have a short somewhere else in those wires, you will need to trace the wires all the way through the machine and see if theres another spot that this is shorting, sometimes down where the wires come out of the door and go under the machine where they bend these can short . did you change the thermal fuse with the new board?this may have been ready to blow form the prier short, hopefully thats the case, let me know what you find, thanks Bryan

Edited by a1speedyappliance on 1/5/2010 at 2:09 PM EST
Customer: replied 4 years ago.
I didn't change the fuse when I changed the board....but I also didn't notice the melted insulation either. I've inspected the wires as far as I can see them (until they go under the dishwasher) and they look fine. In fact, the WIRING insulation itself wasn't burned or melted at all. But obviously it got hot enough to blow the thermal fuse and melt some of that black tar-like insulation on the inside of the door. I guess my main concern is what is causing the wiring to heat up! Could it be that the new contol botton circuit board? Now that I think about it, maybe when the start botton had broken (basically the plastic seal over the actual switch) it was letting some moisture in there and causing some shorting....and it just happened to finally blow after the new parts were installed???
Expert:  Bryan replied 4 years ago.
that may be the case, these fuses are like any fuse if the overheat enough they will blow. I doubt the new board caused this. can you send me the model #? thanks Bryan
Customer: replied 4 years ago.
Thanks Bryan. I don't happen to have that model# XXXXX me.....I'm at work and I have all my paperwork at home. It is an upper-end KitchenAide with the stainless steel door and interior. The new fuse should get here in about a week, so I'll put it in and do what you said and try and trace the wires out fully to see if there is anything else that looks out of place. If I don't see any problem with the wiring and the fuse blows again, is there a way that we can talk about this some more?? Go ahead and close the session for now so that I can pay you....
Thanks!
Paul
Expert:  Bryan replied 4 years ago.
ok , the reason I wanted the model # XXXXX XXXXX are some of these machines that had problems with the heater and the boards not matching watts, and they had trouble with them, just wanted to check a few things out, after you accept dont close the question and you can come back and reply later, thanks and well wishes, Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12034
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Hey Bryan...the model# XXXXX the KithenAide Dishwasher is KUDM01FKSS1
(s/n FM2403839)
Paul
Expert:  Bryan replied 4 years ago.
ok this model doesnt show any problems with the heater that i can find, theres just the board and interface left, Part 906170 if moisture got into the interface this may cause and issue, when you replace the thermal fuse take a hair dryer to the interface and try drying it out a bit, hopefully when you replace the fuse there will be no more problems, let me know thanks Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Appliance Technician
12034 Satisfied Customers
15 yrs. experience as a certified appliance technician.