Appliance Repair Questions? Ask a Technician for Answers ASAP
It is a top freezer
Model # XXXXX
The ice is on the floor of the freezer.
99% of the time the problem is the defrost thermostat, this is likely the issue with yours, is located behind the back panel in the freezer, you can get this @ http://www.repairclinic.com/SSPartDetail.aspx?s=t-+ET1CHMXKQ03-%3d%3dei586213&PartID=586213 thanks Bryan