How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12058
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

my washer is saying a code F 21

Customer Question

my washer is saying a code F=21
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
can you get me the full model # ? thanks Bryan
Customer: replied 4 years ago.
where do i find the model number, it is a fairly new washer
Expert:  Bryan replied 4 years ago.
LOCATE YOUR WASHING MACHINE MODEL NUMBER
First, here are some tips to help with your model number:
  1. Don't enter a dash if it's not required.
  2. Don't enter any blank spaces.
  3. Be sure a zero is not the letter O.
  4. Be sure a lower case L is not a 1.
  5. Kenmore models always have a 3 digit prefix such as 110 or 665, then a period, then more numbers.
Next, look for an aluminum tag--or a silver or white adhesive label. The model number may be printed or stamped onto the tag and it may be written in two different type sizes or styles.

You might find the tag in one of these places:

Top-loading washer only

  • Under the lid
  • On the back of the control panel
  • On the lower-front or side of the main cabinet body

Front-loading washer only

  • Behind the door
  • Behind or on top of the control panel
  • On the side of the unit near the front

Top- or front-loading washer-dryer combination unit

  • Inside the dryer door, on the door frame
  • On the top of the dryer
  • On the side of the washer, near the bottom, front
  • Under the washer lid
Customer: replied 4 years ago.
it is a whirlpool sport washer, and i can not get the door open it is a front load washer
Expert:  Bryan replied 4 years ago.
ok you will need to remove the bottom panel under the door, (there are 3 screws holding it) you may have to get down low to the floor to see them, the you will need to reach up to the door lock assembly and pull the ring at the bottom to release the door, you can see the ring in this picture, it will be facing down in the machine,Part(NNN) NNN-NNNN width=let me know when you get the number, thanks Bryan
Customer: replied 4 years ago.
wfw8300sw04
Expert:  Bryan replied 4 years ago.
F-21

LONG DRAIN

If the drain time exceeds 8 minutes, the water valves turn off.

This error code is only shown in Diagnostic test.

Possible Causes/Procedure

- Ask the customer how much detergent they are using and if it is HE

detergent. May have too much suds present causing this condition.

- Turn washer ON to verify pump operates; run the drain cycle.

- Check the drain hose and make sure it is not plugged or kinked.

- Unplug washer or disconnect power

- Make sure that wire harness connections at the Drain Pump, Pressure SW,

& CCU (DP2, PR6 cavities) connectors are not broken or with wires detached,

and that connector internal pins are visible.

- Check continuity from the Drain Pump & CCU (DP2 cavity) connectors.

- Check continuity from the Pressure SW & CCU (PR6 cavity) connectors.

- If the continuity diagnosis failed, Main Harness must be replaced.

-

-

- Plug in washer or reconnect power.

- Run the drain cycle.

- If the failure continues, unplug washer or disconnect power.

- Check the drain pump filter for foreign objects.

- Disassemble the drain pump from the washer.

- Check that the impeller is not detached from the motor shaft. If the

impeller is detached from the shaft, is broken or has any scratches,

the drain pump must be replaced.

- Plug in washer or reconnect power.

- Verify the unit operation by performing the Diagnostic Test cycle.

- After the diagnostic test has finished, unplug washer or disconnect

power and wait for 15 seconds.

 

 

I beleive you need to clean the drain coin catch , when you have the bottom panel off you will see the drain pump in the front middle, unscrew the drain catch and check for coins or something blocking the drain system, get lots of towels there will be water, thanks Bryan, heres a link to all the diagnostic tests if that fails,

http://www.servicematters.com/docs/wiring/TechSheets_11_17_09/Tech%20Sheet%20-%20W10207732.pdf



Edited by a1speedyappliance on 1/2/2010 at 7:46 PM EST
Customer: replied 4 years ago.
okay, i will try that, i got the model number, because the door finally opened, and have not taken the front panel off. you mean the panel right below the door right? what kind of screw driver do i need to get,
Expert:  Bryan replied 4 years ago.
it depends there are some that have torx screws and some that are 1/4" screws. you will need to see which ones you have, I believe you have a block drain line so let me know when you get it appart, thanks Bryan
Customer: replied 4 years ago.
this will take me awhile to get a the tool
Customer: replied 4 years ago.

i don't know what that is is it a screw driver

Expert:  Bryan replied 4 years ago.
the torx driver is a star type of screw driver and the 1/4" I mentioned is just a socket type,
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12058
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
I cannot tell you how pleased I am with your service. I had my son come over and with your directions he had my washer fixed in only a few minutes. Thank You!!!!!! I did notice on my bank account I have two $24. pending and $48. pending. How much is it, I thought it is $24.? Maybe it will change? Thanks
Expert:  Bryan replied 4 years ago.
your very welcome, happy new year and thanks Bryan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Bryan
Bryan
Tech/owner
11891 Satisfied Customers
15 yrs. experience as a certified appliance technician.