How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

We had severe power surges on Friday due to a faulty Neutral

Resolved Question:

We had severe power surges on Friday due to a faulty Neutral line from the power company, since then our ge profile energy star s/s side by side, 25.5 cu.ft frigerator does not make ice, temperatures keep fluctuating on both the freezer and frig side, there is ice build up on the freezer side and periodically condensation (not sure) on the freezer side where it is water dripping not ice build up. The home is only 3 years old and the ge profile less than 3. The model is pss26nstass. All other appliances were fried, electrician checked, there is power but they are inoperable. The surges were so severe they fried master surge power strips and burnt the flooring. Will this be an never ending problem or should we fight for replacement. power company has "amnesty" from any claims, so we must use our homeowners for everything. The surge even fried the inside of the verizon cable box and blew out 4 transformers on the heating/ac unit, which have now been replaced, but by fans on those units are loud and. House temps show at 70, but unit is coming on set at 67.(?) Garage door openers fried so bad the garage still smells. Who should be get to inspect (thoroughly) all electronic components? I am afraid of the life expectancy being shortened, but more so of other problems that could lead to a fire. Intercom and security systems were also fried, and all electronics plugged in the walls. Any advice would be GREATLY appreciated. Sharon
Submitted: 4 years ago.
Category: Appliance
Expert:  Bryan replied 4 years ago.
this sounds like the electronic mother bard is probably damaged, Main Control Board WR55X10942 - Click Image to Closethere may also be damage to the ice maker itself, (this is electronic also) these refrigerators are filled with electronic controls, you may be better off getting a replacement at this point to be safe. there is something you can do to stop the power surges in the future, you can put a power surge protector right on your breaker box now, click this blue link. http://midwayparts.net/midwayparts/zen-cart-v1.3.8a-full-fileset-12112007/index.php?main_page=product_info&cPath=18&products_id=182 these are great units and will stop the power surges, hope this helps , thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12004
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
 
 
 

Related Appliance Questions